Salesforce Administrator - 9 Months FTC

Pearson

  • United Kingdom
  • Permanent
  • Full-time
  • 2 months ago
Job Category: Go To MarketJob Description:About the Role:We are looking for an experienced Salesforce Administrator to join our dynamic team. The ideal candidate will be responsible for managing and configuring our Salesforce platform, ensuring smooth day-to-day operations, and driving continuous improvements to support business goals. This role requires both technical expertise and a strong understanding of business processes to optimize Salesforce for our teams.Key Responsibilities:
  • Administer and configure Salesforce to meet business requirements, including user setup, profiles, roles, permissions, and security settings.
  • Develop and maintain custom objects, fields, page layouts, and workflows to improve system functionality.
  • Create and manage reports, dashboards, and custom views to provide business insights.
  • Support data management and maintain data integrity, including data imports, exports, and de-duplication.
  • Troubleshoot and resolve issues related to Salesforce functionality and data.
  • Collaborate with business stakeholders to gather requirements and translate them into Salesforce solutions.
  • Provide training and support to users, ensuring they can effectively use Salesforce.
  • Monitor system performance and troubleshoot issues to ensure high availability and efficiency.
  • Manage system updates, enhancements, and integrations with other business tools.
  • Maintain and improve Salesforce automation tools like Process Builder, Flow, and Apex triggers.
  • Stay current on Salesforce best practices and updates to ensure optimal use of the platform.
Qualifications:
  • Proven experience as a Salesforce Administrator (at least 2-3 years).
  • Salesforce Administrator certification (ADM 201) is required.
  • Strong knowledge of Salesforce features, including Lightning Experience, Salesforce Service Cloud, and Salesforce Sales Cloud.
  • Proficiency in creating reports, dashboards, and custom fields/objects.
  • Familiarity with data management and tools like Data Loader and Workbench.
  • Experience with automation tools like Flow, Process Builder, and Workflow Rules.
  • Ability to migrate E-Mail based journeys to ticket based journeys
  • Strong problem-solving skills and the ability to work independently.
  • Excellent communication skills, with the ability to interact with both technical and non-technical stakeholders.
  • Ability to prioritize tasks in a fast-paced environment.
Preferred Skills:
  • Experience with Salesforce development (Apex, Visualforce, Lightning Web Components) is a plus.
  • Knowledge of third-party integrations and Salesforce AppExchange products.
  • Experience with Salesforce Communities or Marketing Cloud.

Pearson