Technical Detailer

Keystone Group

  • Cookstown, Co Tyrone
  • Permanent
  • Full-time
  • 21 days ago
IG Masonry Support is a leading provider of innovative bespoke masonry support products, catering to the construction industries unique needs. We are committed to delivering high quality solutions and exceptional customer service.As a Technical Detailer You will play a crucial role in designing and delivering customised masonry support drawings to customer specifications, collaborating closely with clients, project and structural engineers.The role is full-time, 37 hours per week, initially based in Cookstown , with the option to work flexibly once you have completed your internal training and feel confident with the role and the opportunity to transfer to the North America Operations after an extended period of trainingWhat you'll be doing:Project Management: Effectively manage multiple live projects, demonstrating a proactive client focus, ensuring the achievement of delivery dates.Drawing Issuance: Produce and issue detailed drawings in accordance with agreed timescales.Project Documentation: Maintain project logs to ensure all reported figures are current, facilitating workload prioritisation.Operation and Maintenance Manuals: Collaborate with the Project Engineers to create manuals as requested by clients.Customer Service: Provide outstanding service to both internal and external customers, addressing enquiries and concerns promptly and professionally.Site Visits: Conduct site visits to foster customer relationships, resolve technical issues and contribute to product design development.Product Presentations: Deliver product presentations as a training aid for clients and internal teams.Mentorship: Train and mentor junior or new to the business peers in producing accurate drawings for our products and impart your knowledge to help them become self-sufficient.What we're looking for:
  • Experience in an administrative role
  • Experience in proactive telephone calls, developing opportunities and understanding of sales processes.
  • Proficient in Microsoft Office Packages.
  • Excellent written & verbal communication and customer service skills.
  • Good organisational skills, meeting deadlines and organising external calendars for appointments.
  • Target driven and ambitious
What you'll get in return:
  • Competitive Salary
  • 33 holidays a year, inclusive of Bank Holidays which increases with service (option to sell/carry over).
  • Long service awards.
  • The opportunity to progress your career within a fast growing, innovative Company.
  • Staff rewards and discounts on our KeyStaff platform.
  • Health Assured (Employee Assistance Program).
  • Life Assurance.
  • Keyfit scheme.
Established in 2015, IG Masonry Support has built a solid reputation in the high rise building sector for the development and manufacture of innovative stainless steel masonry support and brick slip soffit systems. Combining optimum performance with design flexibility, IG Masonry Support’s range is widely specified and installed in a wide range of high profile projects. With ongoing growth, IG Masonry is now a multisite operation with locations in Swadlincote and Overseal (South Derbyshire), and, Cookstown (N. Ireland) to service both UK and Irish construction markets.Why join us? Click to find out more.

Keystone Group