Group Administrator
- Coventry
- £13.35 per hour
- Permanent
- Part-time
- Managing and processing important correspondence and patient information.
- Coordinating referrals and ensuring timely communication with hospitals and other providers.
- Preparing and formatting letters, reports, and meeting notes to a high standard.
- Handling sensitive safeguarding information with discretion and accuracy.
- Supporting the practice team with administrative tasks and patient queries.
- Clinical Service Improvement & Delivery
- Clinical Innovation
- Primary Care Development Practice and Network Support
- Training and Education
- Integrated Care
- Good Governance
- Provide high-quality administrative support to ensure the smooth day-to-day running of the practice and the delivery of safe, effective patient care.
- Manage and process incoming and outgoing correspondence, including clinical letters, safeguarding communications, and multi-agency information requests, ensuring accuracy and confidentiality at all times.
- Coordinate and track patient referrals through electronic systems (e.g., e-RS), liaising with hospitals and other providers to ensure timely care.
- Prepare and format clinical and administrative documents, including letters, reports, and meeting minutes, to a professional standard.
- Maintain accurate and up-to-date patient records, ensuring correct coding and compliance with data protection and information governance requirements.
- Support safeguarding processes by handling sensitive information appropriately, preparing documentation for case conferences, and ensuring actions are recorded and completed.
- Assist with the organisation of meetings, including preparing agendas, circulating papers, and recording accurate minutes.
- Respond to patient and external enquiries in a courteous and professional manner, whether by phone, email, or in person, ensuring issues are resolved or escalated appropriately.
- Contribute to the management of document workflows, including scanning, coding, and allocating clinical correspondence within agreed timescales.
- Support the practice team with administrative tasks such as appointment scheduling, prescription queries, and data quality checks.
- Participate in audits, quality improvement initiatives, and compliance activities to support CQC and contractual requirements.
- Maintain confidentiality and adhere to all practice policies, including safeguarding, information governance, and health and safety.
- Work collaboratively with colleagues to provide cross-cover during absences and contribute to a positive, team-focused culture.
- Excellent organisational and time-management skills, with the ability to prioritise and work under pressure.
- Strong attention to detail and accuracy in all aspects of work.
- Effective communication skills, both written and verbal, with a professional and courteous manner.
- Ability to handle sensitive and confidential information with discretion.
- Competent IT skills, including Microsoft Office and clinical systems (training provided).
- A flexible, team-oriented approach with a commitment to delivering high-quality patient care.
- Provide high-quality administrative support to ensure the smooth day-to-day running of the practice and the delivery of safe, effective patient care.
- Manage and process incoming and outgoing correspondence, including clinical letters, safeguarding communications, and multi-agency information requests, ensuring accuracy and confidentiality at all times.
- Coordinate and track patient referrals through electronic systems (e.g., e-RS), liaising with hospitals and other providers to ensure timely care.
- Prepare and format clinical and administrative documents, including letters, reports, and meeting minutes, to a professional standard.
- Maintain accurate and up-to-date patient records, ensuring correct coding and compliance with data protection and information governance requirements.
- Support safeguarding processes by handling sensitive information appropriately, preparing documentation for case conferences, and ensuring actions are recorded and completed.
- Assist with the organisation of meetings, including preparing agendas, circulating papers, and recording accurate minutes.
- Respond to patient and external enquiries in a courteous and professional manner, whether by phone, email, or in person, ensuring issues are resolved or escalated appropriately.
- Contribute to the management of document workflows, including scanning, coding, and allocating clinical correspondence within agreed timescales.
- Support the practice team with administrative tasks such as appointment scheduling, prescription queries, and data quality checks.
- Participate in audits, quality improvement initiatives, and compliance activities to support CQC and contractual requirements.
- Maintain confidentiality and adhere to all practice policies, including safeguarding, information governance, and health and safety.
- Work collaboratively with colleagues to provide cross-cover during absences and contribute to a positive, team-focused culture.
- Excellent organisational and time-management skills, with the ability to prioritise and work under pressure.
- Strong attention to detail and accuracy in all aspects of work.
- Effective communication skills, both written and verbal, with a professional and courteous manner.
- Ability to handle sensitive and confidential information with discretion.
- Competent IT skills, including Microsoft Office and clinical systems (training provided).
- A flexible, team-oriented approach with a commitment to delivering high-quality patient care.
- Willing to learn and self-motivated to learn and develop with the business.
- High contributor working with others and part of a team.
- Personable and Approachable.
- Uses own initiative.
- Self-Motivated and able to work with minimal direction.
- Ability to follow instructions to the detail.
- Ability to work effectively under pressure.
- Sensitive and empathetic.
- Hardworking and Reliable.
- Team player with a positive attitude.
- Committed to confidentiality and patient-centred care.
- Experience working with the public.
- Previous administrative experience in a busy environment.
- Experience working in a healthcare setting.
- Experience of working in Primary Care.
- Experience in safeguarding processes, or secretarial work.
- Strong IT Skills including the ability to write and complete reporting.
- Exceptional attention to detail.
- Understanding of how to work effectively in a fast-paced environment.
- Prioritisation and Planning.
- Excellent communications skills across all forms of media to include:
- -Telephone
- -In person
- EMIS user.
- Knowledge of NHS systems (EMIS, Docman), safeguarding principles, and referral pathways.
- Good general education (GCSE or equivalent including English).
- Business Administration qualification or equivalent.
- Safeguarding training (or willingness to complete).
- Ability to work flexibly including weekends/ evenings if necessary.
- Willingness to undertake assessment and complete further training or qualifications.
- Ability and willingness to work flexibly across multiple sites.
- Full UK Driving license and own transport.
- Willing to learn and self-motivated to learn and develop with the business.
- High contributor working with others and part of a team.
- Personable and Approachable.
- Uses own initiative.
- Self-Motivated and able to work with minimal direction.
- Ability to follow instructions to the detail.
- Ability to work effectively under pressure.
- Sensitive and empathetic.
- Hardworking and Reliable.
- Team player with a positive attitude.
- Committed to confidentiality and patient-centred care.
- Experience working with the public.
- Previous administrative experience in a busy environment.
- Experience working in a healthcare setting.
- Experience of working in Primary Care.
- Experience in safeguarding processes, or secretarial work.
- Strong IT Skills including the ability to write and complete reporting.
- Exceptional attention to detail.
- Understanding of how to work effectively in a fast-paced environment.
- Prioritisation and Planning.
- Excellent communications skills across all forms of media to include:
- -Telephone
- -In person
- EMIS user.
- Knowledge of NHS systems (EMIS, Docman), safeguarding principles, and referral pathways.
- Good general education (GCSE or equivalent including English).
- Business Administration qualification or equivalent.
- Safeguarding training (or willingness to complete).
- Ability to work flexibly including weekends/ evenings if necessary.
- Willingness to undertake assessment and complete further training or qualifications.
- Ability and willingness to work flexibly across multiple sites.
- Full UK Driving license and own transport.