Digital and Administrative Coordinator

NHS

  • Yorkshire & the Humber
  • £24,071 per year
  • Contract
  • Part-time
  • 15 days ago
We are seeking a proactive and digitally confident Digital and Administrative Coordinator to support the delivery of digital transformation and administrative projects across Venn PCN. This role is pivotal in promoting the use of NHS digital tools (such as the NHS App), supporting patients and staff in digital adoption, and ensuring the smooth coordination of key initiatives. You will work closely with clinical and non-clinical teams across our 9 practices to enhance patient experience, improve access to services, and contribute to the development of a more digitally inclusive healthcare environment.Main duties of the jobKey ResponsibilitiesDigital CoordinationChampion the use of NHS digital tools (e.g., NHS App, online consultations, electronic prescriptions).Deliver digital support clinics to help patients access and use digital services confidently.Provide training and guidance to staff and patients on digital platforms.Identify and support digitally excluded or vulnerable patients, promoting digital inclusion.Collaborate with patient groups, community organisations, and stakeholders to raise awareness of digital services.Maintain accurate digital records in line with NHS data protection and information governance standards.Collect, analyse, and report on data to evaluate the impact of digital initiatives.Contribute to continuous improvement by identifying opportunities for innovation and efficiency.Administrative and Project SupportSupport the coordination and delivery of PCN-wide projects and service improvement initiatives.Prepare project documentation, monitor timelines, and track progress against objectives.Liaise with internal and external stakeholders to ensure effective project delivery.Conduct audits, gather patient feedback, and contribute to evaluation reports.Contact patients to book appointments for Venn PCN services and initiatives.About usAbout UsAt Venn PCN, we are committed to delivering accessible, high quality healthcare services to our community. As a primary care network, we serve as a vital link between practices, allied health professionals, and community resources - working together to enhance patient care and improve health outcomes.We have 9 practices within Venn PCN:Sutton Manor SurgerySt Ives Close, Wawne Road, Hull, HU7 4PTCHCP (City Health Care Partnership)The Quays, 2nd Floor Wilberforce Health Centre, 6-10 Story Street, Hull, HU1 3SAEast Park Practice, 2nd Floor Wilberforce Health Centre, 6-10 Story Street, Hull, HU1 3SARiverside Medical Centre, The Octagon, Walker Street, Hull, HU3 2RACHPL (City Health Practice Limited)Field View Surgery,840 Beverley Road, Hull, HU6 7HPSouthcoates Medical Centre,225 Newbridge Road, Garden Village, Hull, HU9 2LRBransholme South Health Centre, Goodhart Road, Bransholme, Hull, HU7 4DWThe Bridge Group PracticeThe Orchard Centre, 210 Orchard Road, Hull, HU6 9BXElliott Chappell Health Centre, 215 Hessle Road, Hull, HU3 4BBDetailsDate posted19 August 2025Pay schemeAgenda for changeBandBand 3Salary£24,071 a year pro-rataContractFixed termDuration7 monthsWorking patternPart-timeReference numberW0057-25-0000Job locationsVenn PCN358 Marfleet LaneHULLYorkshire and the HumberHU9 5ADJob descriptionJob responsibilitiesDigital CoordinationChampion the use of NHS digital tools (e.g., NHS App, online consultations, electronic prescriptions).Deliver digital support clinics to help patients access and use digital services confidently.Provide training and guidance to staff and patients on digital platforms.Identify and support digitally excluded or vulnerable patients, promoting digital inclusion.Collaborate with patient groups, community organisations, and stakeholders to raise awareness of digital services.Maintain accurate digital records in line with NHS data protection and information governance standards.Collect, analyse, and report on data to evaluate the impact of digital initiatives.Contribute to continuous improvement by identifying opportunities for innovation and efficiency. Administrative and Project SupportSupport the coordination and delivery of PCN-wide projects and service improvement initiatives.Prepare project documentation, monitor timelines, and track progress against objectives.Liaise with internal and external stakeholders to ensure effective project delivery.Conduct audits, gather patient feedback, and contribute to evaluation reports.Contact patients to book appointments for Venn PCN services and initiatives.Job descriptionJob responsibilitiesDigital CoordinationChampion the use of NHS digital tools (e.g., NHS App, online consultations, electronic prescriptions).Deliver digital support clinics to help patients access and use digital services confidently.Provide training and guidance to staff and patients on digital platforms.Identify and support digitally excluded or vulnerable patients, promoting digital inclusion.Collaborate with patient groups, community organisations, and stakeholders to raise awareness of digital services.Maintain accurate digital records in line with NHS data protection and information governance standards.Collect, analyse, and report on data to evaluate the impact of digital initiatives.Contribute to continuous improvement by identifying opportunities for innovation and efficiency. Administrative and Project SupportSupport the coordination and delivery of PCN-wide projects and service improvement initiatives.Prepare project documentation, monitor timelines, and track progress against objectives.Liaise with internal and external stakeholders to ensure effective project delivery.Conduct audits, gather patient feedback, and contribute to evaluation reports.Contact patients to book appointments for Venn PCN services and initiatives.Person SpecificationQualificationsEssential
  • Full Driving License and use of own car
  • Strong administrative and organisational skills.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple priorities and work independently.
  • Experience in an administrative or digital support role.
  • Proficiency in Microsoft Office 365 and familiarity with NHS digital systems.
  • Understanding of confidentiality, data protection, and NHS values.
Desirable
  • Experience supporting digital transformation
  • Previous experience in healthcare or NHS setting.
  • Knowledge of NHS digital transformation frameworks (e.g., What Good Looks Like, Digital Front Door).
ExperienceEssential
  • Experience supporting digital transformation
  • Previous experience in healthcare or NHS setting.
  • Knowledge of NHS digital transformation frameworks (e.g., What Good Looks Like, Digital Front Door).
Desirable
  • Proactive and solution-focused with a can-do attitude.
  • Detail-oriented with a high level of accuracy.
  • Flexible and adaptable to change in a fast-paced environment.
  • A collaborative team player committed to continuous improvement.
Person SpecificationQualificationsEssential
  • Full Driving License and use of own car
  • Strong administrative and organisational skills.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple priorities and work independently.
  • Experience in an administrative or digital support role.
  • Proficiency in Microsoft Office 365 and familiarity with NHS digital systems.
  • Understanding of confidentiality, data protection, and NHS values.
Desirable
  • Experience supporting digital transformation
  • Previous experience in healthcare or NHS setting.
  • Knowledge of NHS digital transformation frameworks (e.g., What Good Looks Like, Digital Front Door).
ExperienceEssential
  • Experience supporting digital transformation
  • Previous experience in healthcare or NHS setting.
  • Knowledge of NHS digital transformation frameworks (e.g., What Good Looks Like, Digital Front Door).
Desirable
  • Proactive and solution-focused with a can-do attitude.
  • Detail-oriented with a high level of accuracy.
  • Flexible and adaptable to change in a fast-paced environment.
  • A collaborative team player committed to continuous improvement.

NHS