Working at the Cumberland, you become part of something special. We’re a mutual organisation, committed to improving the lives of our colleagues, customers, and community. Our values are incredibly important to us.We’re on an exciting transformational journey with our people firmly at the forefront of our plans. If you want to work for a team integral in helping to drive cultural change, a team where you can bring your whole self to work bringing your energy and creativity to make a positive difference, then this is the job for you.An opportunity has arisen to join our Commercial team as an Associate on a full time, permanent basis.As an Associate you will provide support to the Commercial Relationship Managers and Business Relationship Managers, assisting with the provision of exceptional service to customers in the portfolios and business development. You will be involved in the credit analysis, credit support, security work and ongoing credit administration. As well as some general administration for the portfolios of customers including the on-boarding of new to Society customers.The Benefits
Salary – competitive depending on skills and experience
Holidays - 25 days holiday plus public holidays and the opportunity to buy and sell up to 3 days.
Learning and Development opportunities - We want you to grow in your role. We’ll work together to support your personal and professional development.
Hybrid Working - the tools and equipment you need to be able to work from home when you need to, depending on your role.
Health and Wellbeing - a calendar of events and activities throughout the year, Mental Health & Wellbeing champions, and Cycle to Work scheme.
Community Day - We offer our people an extra paid day off every year to help local charities and community organisations.
Key Responsibilities
Deliver an exceptional customer experience
Deal with new prospect or customer enquiries in a proactive and customer led manner
Provide support on credit associated tasks in relation to commercial customers including a level of financial analysis
Provide support to the Commercial Relationship Managers and Business Relationship Managers in a variety of ways including the set up and preparation and follow-up for customer meetings, prospect meetings and professional/broker meetings
Ensure processes are followed with customers who are in financial difficulty to protect the customer and society
Understand and be aware of the risk and control environment and adhere to processes and procedures in order to minimise risks
Work in a collaborative manner alongside colleagues within Commercial and the wider Society
Support the achievement of the customer retention plan, customer feedback objectives and gross lending plan
About YouSkills & Experience
Likely to have experience of retail, business, or commercial banking
Good experience of quality service provision for retail, business, or commercial customers
Evidence of performance delivery in a safe and sustainable manner
Knowledge of risk and regulatory controls, processes and procedures required in management of business or commercial customers is ideal, but not essential
Experience of working collaboratively across teams internally and externally
Strong desire to develop and grow a career in commercial banking
Ability to meet SLAs
Behaviours & Attributes
Strong desire to develop skills and knowledge in commercial banking and ability to be coached
The ability to work to deadlines, working as part of a team and on your own initiative
Excellent attention to detail and organisational skills
Achievement driven with focus to deliver
Highly developed Microsoft Office skills
Good communicator internally and externally
Good risk awareness with the ability to identify risks and manage them
Ability to work collaboratively internally and externally
We’re here to create a banking experience that’s kinder to people and planet.Unlike banks, we don’t have public or private shareholders which means we can invest 100% of our profits back into our business. As a result, our business is purpose-led, financially strong, socially responsible and always focused on our people, planet and communities.
