Control Management Manager - ServiceNow

Deloitte

  • Milton Keynes
  • Permanent
  • Full-time
  • 29 days ago
Connect to your IndustryDeloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.Connect to your career at DeloitteDeloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.Connect to your opportunityThis role is within the Technology Control Management Team and reports to the Control Management Team Leader. You will be working within a dedicated team to deliver Technology and Cyber Security controls processes using extensively ServcieNow Integrated Risk Management modules supporting the definition and delivery of controls across Deloitte Technology including management of a control library, control assessment processes for other teams that undertake control testing and assessments.As part of your role, you will:
  • Support IT organizational maturity development of controls leveraging Global and DT standards, Maturity Assessment, and Compliance activity.
  • Develop the control management elements, including automation, of test and assessment processes to increase validation of controls across DT.
  • Utilise the full functionality of ServiceNow Integrated Risk Management to deliver control management.
  • Assist teams in developing and populating their controls within ServiceNow to support their risk and control processes.
  • Work within and support IT Risk Management processes within a 3 Lines model.
  • Participate in Assessments where required within Deloitte Technology.
  • Offer on-going support and assistance to Member Firms or Deloitte Technology Service lines as they progress on their action plans.
  • Support MF Services Leader to develop and manage relationships with Member Firms.
  • Prepare reports as required for presenting results to Deloitte Technology leaders, Member Firms, and relevant stakeholders, including Global Risk Leaders, Executive and Board.
Connect to your skills and professional experienceDo you possess the following?
  • Experience of IT and Cyber control testing and risk assessments using either ServiceNow or a similar tool to manage IT and Cyber control testing or undertake risk assessments.
  • Proven ability to develop controls in ServiceNow or similar risk and control tooling.
  • An understanding of the principals around CMMI, COBIT, ITIL, PMI, Prince2, ISO27001.
  • Cybersecurity and global or equivalent experience background.
  • A strong understanding of system development life cycles approaches and concepts (CMMI knowledge an asset).
  • IT Operations and Service Management with strong understanding of ITIL framework or MOF (ITIL or equivalent certification an asset).
  • Diplomatic and persuasive with an ability to handle difficult conversations and confidently manage senior stakeholders such as CIOs and CEOs.
  • Good understanding of Workflow, Scripting and IRM indicators in a ServiceNow deployment.
  • Detailed knowledge of current Deloitte security policies and technology standards. Relevant industry verifications; such as CISSP, CISA, CISM, CRISC, ISO27032 Lead Cybersecurity Manager or equivalent.
  • Good working knowledge of ServiceNow Integrated Risk Management module or other ServiceNow experience.
  • Ability to manage virtual teams in multiple time zones, culturally astute.
  • Be able to build key relationships across the GTS function and member firm network utilising excellent relationship management skills.
  • Ability to manipulate complex data.
  • Application development experience.
Connect to your business - Enabling FunctionsCollaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.Personal independenceRegulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.Connect with your colleagues"Everyone at Deloitte builds relationships with their peers and puts in effort to get to know one another, making the work more enjoyable."Our hybrid working policyYou'll be based in one of our UK locations with hybrid working.At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.Our commitment to youMaking an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.Connect to your next stepA career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careersWPFULL SLICSS BAGLOB LOCOFFICE

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