Customer Project Co-ordinator

EverythingTech

  • Manchester
  • £35,000-40,000 per year
  • Permanent
  • Full-time
  • 16 days ago
Job PurposeThe Project Coordinator will work alongside an established team of Project Managers, supporting the entire lifecycle of client facing projects. The role will involve coordination across technical teams, third-party suppliers, and customer stakeholders. The Project Co-ordinator will liaise between departments, track project progress, manage documentation, and help resolve issues as they arise, ensuring that all projects are delivered on time, within scope, and within budget.Key Tasks and Responsibilities
  • General responsibilities:
  • Act as an ambassador for the company at all times
  • Project Scheduling and Tracking
  • Monitor project timelines, updating trackers and reporting on progress against key deliverables
  • Communication and Coordination
  • Act as a central point of contact for project stakeholders—internal teams, vendors, and clients
  • Arrange, attend, and document project meetings, ensuring actions and decisions are clearly communicated and followed up
  • Prepare and distribute project status reports, highlighting risks, issues, and achievements
  • Documentation and Administration
  • Maintain accurate project records, including scope documents, contracts, change requests, and meeting minutes
  • Support the onboarding and offboarding of resources for projects, managing access and provisioning as required
  • Ensure all documentation meets company standards and is stored securely in appropriate systems
  • Risk and Issue Management
  • Track, escalate, and help resolve project risks and issues promptly, keeping stakeholders informed
  • Assist with the identification of potential roadblocks and contribute to mitigation strategies
  • Resource Coordination
  • Work with technical and delivery teams to ensure appropriate resource allocation to projects
  • Update resource management tools, forecasting needs, and tracking utilisation
Experience
  • At least 1-2 years’ experience in a similar role, ideally within an MSP, IT services, or technology company
  • Previous Project Co-Ordination experience essential
  • Understanding of IT infrastructure (servers, networks, cloud services) and project management tools
  • High level of administration experience
  • A proven experience of providing excellent customer service
  • Strong communication skills with the ability to address issues in a professional way to bring about a resolution
  • Preferred experience within a buying and stock management environment
Experience, Qualifications, Personal Attributes
  • Project Management certification e.g. PRINCE2 desired
  • Strong background in customer service required
  • Strong interpersonal and communication skills
  • Ability to adapt approach and style to meet specific customer needs and resolve conflict
  • Ability to prioritise own workload to meet tight deadlines
  • The ability to work to budgets and achieve deadlines
  • Proven influencing skills to enable required outcomes
  • Good attention to detail and organisational skills
  • Enthusiastic, professional and motivational
  • The ability to work under pressure and make decisions
  • Confidential and trustworthy
  • Driven, with the ability to work un-supervised and as part of a team
  • Proactive approach to work
  • UK driving license holder desired
  • Positive and proactive attitude
  • Articulate and tenacious
  • Excellent business sense
  • Financially and commercially aware
Key Relationships
  • Head of PMO
  • Project Portfolio Manager
  • Project Managers
  • Pre-sales Team
  • Sales Support Team
  • Account Managers
  • Project Engineering Team
  • Service Desk Team
  • Group Purchasing Team
  • Purchase Ledger Team
  • Billing Team
Valuing Diversity and InclusionAt Everything Tech Group we aim to create a workforce that is representative of our society, knowing that embracing differences enhances the capabilities of our business and makes for a happy place to work. We are proud to recognise and celebrate that we have a diverse culture where employees are accepted for who they are, regardless of age, gender, ethnicity, sexual orientation, religion, or ability.Hours of Work & Benefits
  • Private Medical Insurance
  • 25 days annual leave + bank holidays
  • Pension
  • Beer fridge Thursday and Fridays
  • Team Socials
  • Uncapped training and development budget
  • 37.5 hours per week FT

EverythingTech