Salesforce Developer - Content Integrity

• Design, develop, and implement custom Salesforce solutions using Apex, Visualforce, Lightning Web Components (LWC), and other programmatic capabilities to meet the evolving operational needs of the Trust and Safety team.
• Develop and maintain complex Salesforce Flows and automation, ensuring adherence to best practices and optimal performance.
• Integrate Salesforce with internal and external systems using APIs and various integration patterns.
• Collaborate closely with the organization-wide Salesforce team, participating in code reviews and ensuring solutions align with the broader Salesforce ecosystem strategy.
• Design and implement Salesforce best practices, focusing on scalable architecture, data integrity, security, and performance optimization.
• Support incident management and Content Integrity data processes directly within Salesforce through custom development and troubleshooting.
• Collaborate with stakeholders to gather complex requirements, translate them into technical specifications, and deliver high-quality, scalable Salesforce solutions.
• Develop and maintain comprehensive technical documentation for Salesforce customizations, integrations, and deployment processes.

• Collaborate closely with the Salesforce project team to ensure a seamless and effective transition of remaining functionalities from Zendesk to Salesforce, focusing on data/process migration and custom solution development.
• Participate in all phases of the migration, including technical design, development, testing, and deployment.

• Oversee and optimize the use of tools and systems within the Content Integrity team and the wider Trust and Safety department, with a focus on custom development solutions.
• Collaborate with Workforce, Planning, and Analytics functions to provide actionable insights into processes and performance, often requiring custom data extraction and reporting solutions.
• Manage onboarding and offboarding of users across Salesforce and other relevant tools, resolving complex access issues as needed through custom configurations or scripts.

• Minimum of Advanced Administrator or Platform Developer I certifications - Platform Developer II is highly valued.
• 3+ years of hands-on experience as a Salesforce Developer, specifically with Salesforce Service Cloud, demonstrating a proven track record of designing, developing, and deploying complex programmatic solutions.
• Extensive experience with Salesforce Lightning Experience development (Aura Components and Lightning Web Components).
• Familiarity with Salesforce migration processes, ideally from Zendesk or a similar CRM, including data migration strategies and API integrations, is highly advantageous.
• Experience with other Salesforce certifications (e.g., Application Architect, System Architect, Integration Architecture Designer) is a strong plus.

• Demonstrated expert proficiency in Salesforce programmatic functionalities, including Apex, Visualforce, Lightning Web Components (LWC), SOQL/SOSL, and platform events.
• Strong understanding and experience with Salesforce APIs (REST, SOAP, Bulk) and integration patterns.
• Deep understanding of Salesforce security models (profiles, permission sets, sharing rules, roles) and their programmatic implications.
• Proficiency in using developer tools like VS Code, Salesforce CLI, Git for version control, and CI/CD pipelines.

• Demonstrated ability to design and implement robust, scalable, and maintainable Salesforce solutions that drive operational efficiency.
• Strong analytical and problem-solving skills, with a proactive approach to identifying, troubleshooting, and resolving complex technical issues effectively.

• Strong interpersonal and communication skills, with the ability to collaborate effectively with technical and non-technical stakeholders, conduct technical discussions, and mentor team members.

• A proactive and flexible mindset, ready to embrace new challenges and technologies in the Salesforce ecosystem.
• Ability to adapt to changing project requirements and priorities in a dynamic development environment.

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career

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