Key Account Director

ISS Facility Services

  • Derbyshire
  • Permanent
  • Full-time
  • 1 month ago
ISSKey Account DirectorLocation: Derby, DE22 3NEHours of work: 37.5Contract Type: PermanentThis role is INTERNAL ONLY and at present we are not accepting external applications. If you are external and apply, your application will not be considered at this time.The Key Account Director will act as the primary point of contact for the client, overseeing all strategic and tactical aspects of the contract to ensure ISS maintains a sustainable and successful long-term partnership.Job DescriptionThis role is responsible for ensuring operational delivery meets contractual obligations while identifying and managing opportunities for contract development, growth, and retention.Key Responsibilities
  • Develop and maintain the Account Development Plan, managing key stakeholders
  • Lead delivery of Soft and Hard FM services, ensuring contract compliance
  • Manage client relationships and drive continuous improvement and innovation
  • Oversee staffing, resource balance, and team development
  • Monitor financial performance, reporting, and risk mitigation to optimise profitability
  • Drive sales opportunities and focus on customer retention
  • Provide leadership to Site Managers, ensuring compliance with policies and budget control
Professional and Personal Competencies/Qualifications
  • Hard FM and Soft FM experience required.
  • Experience working in a Mental Health Hospital would be ideal.
The CompanyISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlaceISS is proud to be a diverse and inclusive employer.ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational backgroundOur passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.If you have any further queries regarding this role, please contact the Resourcing Team by emailingPlease click on the following link for more information on this role:If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link:To find out more about what we do click here -grammarly-desktop-integration data-grammarly-shadow-root="true"/grammarly-desktop-integration

ISS Facility Services