PSC Sales Team Lead - Self Pay

Spire Healthcare

  • Brentwood, Essex
  • Permanent
  • Full-time
  • 15 days ago
Job Description:Team Leader | Outpatient | Competitive Salary | Private Healthcare | Full-Time | BrentwoodOur Patient Support Centre in Brentwood is recruiting for a Team Leader to work in their Self-Pay team. We are looking for driven, customer focused individuals to join our team on a full time and permanent basis.Previous experience is not essential, however, exceptional customer service skills are a must.The purpose of the Senior Sales Lead is to lead the Private Patient Sales Advisors (Sales Advisors) by providing line management and self-pay pricing support, contributing to the successful delivery of the team's daily and monthly sales targets. To achieve this the Senior Sales Lead will;Duties and responsibilities * Lead, manage and support the sales advisors to deliver their daily and monthly targets including but not limited to New Consultations, Conversion, Estimate and fixed quotes, admission and revenue targets.
  • Manage the team's call handling performance, providing training and development support to ensure correct systems are used and processes followed, in order to exceed the monthly KPI's.
  • Track, evaluate and improve the sales and conversion contribution of all payors within hospitals, delivering a programme of process simplification and standardisation, continuous learning, training and improvement
  • Support Sales Manager to ensure the right people are in place to deliver targets
  • Manage all Self-Pay patient enquiries, both over the telephone and online/email, from initial enquiry through to booking
Who we're looking for
  • Candidates should demonstrate strong operational sales skills and be able to lead and work effectively to agreed KPIs
  • Strongly target motivated
  • Be able to work effectively while operating within a national sales framework
  • Prove a track record in positively impacting sales growth and performance based on a clear strategy in a healthcare setting
  • Ability to innovate and streamline processes to reduce cost and duplication
  • Strong communication skills, demonstrating an ability to positively lead teams across multiple locations
  • Swiftly understand the cause of challenges and be able to deliver the solutions
  • Balance the role demands and display excellent time management and prioritisation skills
  • Demonstrate understanding of data and the aligned required actions
  • Deliver required change, quickly and without disruption
  • Take personal ownership and responsibility to deliver solutions
Working Hours: Monday - Friday 8am - 19:00, Saturday 9am-16:00. 37.5 hours per weekContract Type: PermanentBenefitsWe offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
  • 35 days annual leave inclusive of bank holidays
  • Employer and employee contributory pension with flexible retirement options
  • 'Spire for you' reward platform - discount and cashback for over 1000 retailers
  • Free Bupa wellness screening
  • Private medical insurance
  • Life assurance
We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness or annual leave.Our ValuesWe are extremely proud of our heritage in private healthcare and of our values as an organisation:
  • Driving clinical excellence
  • Doing the right thing
  • Caring is our passion
  • Keeping it simple
  • Delivering on our promises
  • Succeeding and celebrating together
Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.Closing Date: If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.For us, it's more than just treating patients; it's about looking after people.

Spire Healthcare