Telephone Customer Support Specialist - Mercedes-Benz Dartford
- Dartford, Kent
- Permanent
- Full-time
- Excellent verbal communication skills, with the ability to engage and reassure customers of all backgrounds.
- Strong listening skills and attention to detail when recording information.
- Positive, empathetic, and patient manner, especially in busy periods.
- Passion for delivering memorable, high-quality customer service experiences.
- Ability to work efficiently as part of a professional team and independently.
- Confident using phone systems and customer database tools (CRM)
- Previous experience in a customer service is a requirement however this does not have to be in Automotive - we can teach you the rest!
- Flexible, proactive attitude and eager to learn about new products, services, and processes.
- Handle incoming general enquiry calls with courtesy, efficiency, and professionalism
- Accurately record, transfer, and follow up on all customer enquiries
- Keep up to date with Mercedes-Benz product updates, services, and dealership promotions to provide accurate information
- Consistently embody Mercedes-Benz values of customer focus, integrity, and professionalism
- Natural enthusiasm and courtesy when engaging with customers over the phone
- Ability to multitask while maintaining accuracy and a positive attitude
- Team-oriented mindset, ready to support colleagues and contribute to an inclusive environment
- Reliable organisational skills and a commitment to confidentiality and data protection
- Enjoy being a brand ambassador for a global luxury brand
- Competitive salary
- Comprehensive training
- Pension scheme and life assurance cover
- Exclusive staff discounts on Mercedes-Benz vehicles, servicing, and selected partner retailers
- Employee Assistance Programme and wellbeing support
- Supportive, inclusive workplace dedicated to your development
- Opportunities for progression within Hedin Automotive and the wider Mercedes-Benz network