We are looking for an enthusiastic candidate to join our team at BenfieldMedical Reception staff are representatives of the practice and therefore it is essential the post-holder willEnsure that patients are received in a courteous, reassuring and non-judgemental mannerEnsure that patients needing urgent attention are seen in a logical and non-disruptive mannerExplain practice arrangements to new patients and those seeking temporary helpEnsure that correct procedures are carried outUndertake a wide range of clerical tasks, have excellent keyboard skills and knowledge of word processing and data inputtingBe required to work on their own initiative and be first point of contact for the building in which they are basedProvide an administrative and secretarial support function to the PracticeTo be able to work with minimum supervision within the parameters of this job descriptionTo be part of the multi-disciplinary team and to act as a team memberMain duties of the jobReception dutiesOpening up and locking-up of practice premises and maintaining security in accordance with Practice protocolsOffer patients an appointment booking service, by phone and face-to-face and administer the appointment booking systemPrepare repeat prescriptions in accordance with the practice policies and protocolsAnswer patient enquiries with the support of other practice staff as necessaryUndertake all tasks associated with the day-to-day running of the computer system including links with patient servicesAdvise patients of relevant charges, accept payments and issue receipts.Liaise with other receptionists in the organisation of clinicsYou are required to attend practice meetingsTo be involved and take part in training, audits and risk assessments as and when appropriateTo undertake all other administrative duties necessary to support the smooth running of the Practice and as directed by the Assistant Practice Manager and Practice ManagerAbout usThe surgery has a population of around 10,000 patients so we are a very busy practice.We do regularly have staff outings and we try to organise a few outings a year.We consider ourselves a very friendly practice and welcome a range of medical students over the year.There are a lot of groups that patients can attend from craft groups to table tennis and also we have an allotment on-siteDetailsDate posted01 September 2025Pay schemeOtherSalary£12.21 an hourContractPermanentWorking patternPart-timeReference numberA1901-25-0008Job locationsBenfield RoadNewcastle upon TyneTyne and WearNE6 4QDJob descriptionJob responsibilitiesMain purpose of jobMedical Reception staff are representatives of the practice and therefore it is essential the post-holder willEnsure that patients are received in a courteous, reassuring and non-judgemental mannerEnsure that patients needing urgent attention are seen in a logical and non-disruptive mannerExplain practice arrangements to new patients and those seeking temporary helpEnsure that correct procedures are carried outUndertake a wide range of clerical tasks, have excellent keyboard skills and knowledge of word processing and data inputtingBe required to work on their own initiative and be first point of contact for the building in which they are basedProvide a administrative and secretarial support function to the PracticeTo be able to work with minimum supervision within the parameters of this job descriptionTo be part of the multi-disciplinary team and to act as a team memberKey result areas and main dutiesReception dutiesOpening up/locking-up of practice premises and maintaining security in accordance with Practice protocolsOffer patients an appointment booking service, by phone and face-to-face and administer the appointment booking systemPrepare repeat prescriptions in accordance with the practice policies and protocolsProcessing and distributing incoming (and outgoing) mailAnswer patient enquiries with the support of other practice staff as necessaryUndertake all tasks associated with the day-to-day running of the computer system including links with patient servicesKeeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutterAdvise patients of relevant charges, accept payments and issue receipts.Liaise with other receptionists in the organisation of clinicsYou are required to attend practice meetingsClearing and re-stock consulting rooms as requiredMaking tea/coffee and performing occasional errands as requestedTo be involved and take part in training, audits and risk assessments as and when appropriateTo undertake all other administrative duties necessary to support the smooth running of the Practice and as directed by the Assistant Practice Manager and Practice ManagerTo be aware of the responsibility of all employees to maintain a safe and healthy environment for patients, visitors and staffTo ensure that all duties are carried out to the highest possible standard and in accordance with any current quality initiativesJob descriptionJob responsibilitiesMain purpose of jobMedical Reception staff are representatives of the practice and therefore it is essential the post-holder willEnsure that patients are received in a courteous, reassuring and non-judgemental mannerEnsure that patients needing urgent attention are seen in a logical and non-disruptive mannerExplain practice arrangements to new patients and those seeking temporary helpEnsure that correct procedures are carried outUndertake a wide range of clerical tasks, have excellent keyboard skills and knowledge of word processing and data inputtingBe required to work on their own initiative and be first point of contact for the building in which they are basedProvide a administrative and secretarial support function to the PracticeTo be able to work with minimum supervision within the parameters of this job descriptionTo be part of the multi-disciplinary team and to act as a team memberKey result areas and main dutiesReception dutiesOpening up/locking-up of practice premises and maintaining security in accordance with Practice protocolsOffer patients an appointment booking service, by phone and face-to-face and administer the appointment booking systemPrepare repeat prescriptions in accordance with the practice policies and protocolsProcessing and distributing incoming (and outgoing) mailAnswer patient enquiries with the support of other practice staff as necessaryUndertake all tasks associated with the day-to-day running of the computer system including links with patient servicesKeeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutterAdvise patients of relevant charges, accept payments and issue receipts.Liaise with other receptionists in the organisation of clinicsYou are required to attend practice meetingsClearing and re-stock consulting rooms as requiredMaking tea/coffee and performing occasional errands as requestedTo be involved and take part in training, audits and risk assessments as and when appropriateTo undertake all other administrative duties necessary to support the smooth running of the Practice and as directed by the Assistant Practice Manager and Practice ManagerTo be aware of the responsibility of all employees to maintain a safe and healthy environment for patients, visitors and staffTo ensure that all duties are carried out to the highest possible standard and in accordance with any current quality initiativesPerson SpecificationExperienceEssential
