Join our reception team at Mallard Medical Practice, a small and friendly GP surgery dedicated to providing exceptional healthcare to our community. As a receptionist here, you'll play a vital role in being the initial contact for our patients. You will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.Main duties of the jobYou will act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers.About usWe are a friendly and welcoming GP Practice in the heart of Killingworth, North Tyneside. The practice has a population of little over 5,500 registered patients. We have a small admin/reception team, 5 GPs who are supported by an excellent multi-disciplinary team of a Nurse, HCA, Physician's associate and a clinical pharmacist. The practice teaches medical students from Newcastle and Sunderland University.DetailsDate posted27 August 2025Pay schemeOtherSalaryDepending on experienceContractPermanentWorking patternFull-time, Part-timeReference numberA1371-25-0005Job locationsKillingworth Health CentreKillingworthNewcastle upon TyneNE12 6HSJob descriptionJob responsibilitiesThe following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:Maintain and monitor the practice appointment systemProcess personal, telephone and e-requests for appointmentsAnswer incoming phone calls, transferring calls or dealing with the callers request appropriatelySignpost patients to the correct serviceInitiating contact with and responding to, requests from patients, team members and external agenciesCode data on the clinical IT systemPhotocopy documentation as requiredData entry of new and temporary registrations and relevant patient information as requiredInput data into patients healthcare records as necessaryDirect requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative teamManage all queries as necessary in an efficient mannerCarry out system searches as requestedMaintain a clean, tidy, effective working area at all timesMonitor and maintain the reception area and notice boardsSupport all clinical staff with general tasks as requested Job descriptionJob responsibilitiesThe following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:Maintain and monitor the practice appointment systemProcess personal, telephone and e-requests for appointmentsAnswer incoming phone calls, transferring calls or dealing with the callers request appropriatelySignpost patients to the correct serviceInitiating contact with and responding to, requests from patients, team members and external agenciesCode data on the clinical IT systemPhotocopy documentation as requiredData entry of new and temporary registrations and relevant patient information as requiredInput data into patients healthcare records as necessaryDirect requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative teamManage all queries as necessary in an efficient mannerCarry out system searches as requestedMaintain a clean, tidy, effective working area at all timesMonitor and maintain the reception area and notice boardsSupport all clinical staff with general tasks as requestedPerson SpecificationQualificationsEssential
