Case Officer - Lincolnshire and Nottinghamshire

Royal British Legion

  • Nottinghamshire Lincolnshire
  • Permanent
  • Full-time
  • 9 days ago
Are you passionate about advising, advocating, or guiding local communities?Ready to take your career to new heights with one of the UK's most impactful charities?Join us in empowering communities and making a lasting difference.We're looking for a dedicated Case Officer to manage casework and provide direct support, advice, and guidance to beneficiaries on a wide range of issues including health, social care, employment, benefits, statutory support, and housing.Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.Key responsibilities:
  • Assess the needs of beneficiaries and collaborate with regional specialist teams and external service providers to ensure that support is delivered in an integrated and effective way.
  • Develop creative, tailored solutions, drawing on contributions from volunteers, our members, and branches to meet beneficiaries' unique needs.
  • Work closely with the Casework Services Manager and Head of Welfare to identify and address local beneficiary needs, helping shape the commissioning of specialist services.
  • Advise beneficiaries on available support and assist them in accessing the services they need, while maintaining an up-to-date knowledge of statutory benefits.
  • Build strong connections with local organisations to reach beneficiaries in the community.
The role is primarily homebased and will have regular travel around the Lincolnshire and Nottinghamshire area for internal meetings and visiting beneficiaries, therefore you will need to live in a location that allows reasonable travel around this area. There will also be occasional travel nationally to attend training or meetings.A valid UK Driving Licence is an essential requirement for this role.Employee benefits include:
  • 28 days' paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
  • Generous pension contributions, with Employer contributions ranging from 6% to 14%
  • Range of flexible working options may be available, depending on your role
  • Employee Assistance Programme providing confidential counselling, financial and legal advice
  • Range of courses delivered by learning specialists to support your development goals and objectives
  • Opportunities to volunteer
  • Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.If you require the job advert or job description in an alternative format, please contact 0808 802 8080.About YouAbout UsNot Specified

Royal British Legion