Account Coordinator

Mitie

  • Northampton
  • Permanent
  • Full-time
  • 2 hours ago
Delivering the exceptional, every day
  • Our purpose: our expertise, care, technology, and insight create amazing work environments, helping our customers be exceptional every day.
  • Our promise to our people: a place to work where you can thrive and be your best every day.
  • Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
  • Our culture - our core values and how we behave:
  • We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
  • We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
  • We go the extra mile: whether its keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
  • Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
Our customers' business is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we doJob objectives and responsibilitiesThis role will support a key strategic client for Mitie Intelligence Services and support our client with a growing portfolio of work relating to the public sector. The role is high profile and will involve the handling of sensitive information. The candidate must have utmost integrity in their work and acute attention to detail. The candidate must be willing to potentially be placed through additional security clearances at request of the client.Main dutiesThis role will support a key strategic client for Mitie Intelligence Services and support our client with a growing portfolio of work relating to the public sector. The role is high profile and will involve the handling of sensitive information. The candidate must have utmost integrity in their work and acute attention to detail. The candidate must be willing to potentially be placed through additional security clearances at request of the client. Key roles and responsibilities (not exhaustive) are as follows:
  • To provide project coordination across UK Parliament service lines (SAT, Paladin, Cyber and EP).
  • Support Mitie leadership in delivering on operational objectives and strategic vision.
  • Financial administration.
  • All invoicing creation and tracking.
  • Raising POs for all service lines.
  • Liaise with MSL for all shifts coverage.
  • Monitor subcontractor charging.
  • Attend / manage the financial check in calls.
  • Manage the DocuSign/verification process.
  • Creating PTRs for each new venue booked by MPs.
  • Provide resilience for counterparts.
  • Be on hand to answer any queries from staff, customer & contractors.
  • Conduct cross-training, knowledge sharing and continuous improvement sessions with counterpart.
  • Rostering of all shifts.
  • Upkeep of the tracking documentation
  • Subcontractor work management
  • Upkeep of relationship with field-based colleagues
  • Monitor Assignment Instructions & Risk Assessment.
  • Send confirmations text messages.
  • Providing intelligence to Parliament when MPs are directly affected by upcoming actions
Person SpecificationThe successful candidate will have proven work experience within administration environment and understand the security industry. They will need to possess good organisational skills, good time keeping, excellent customer service skills and be able to coach people using varying methodologies. As they will be working across team's, people skills, adaptability, initiative, and ownership are key to the success of the role.Additionally, the successful candidate must be willing to travel as the role may require overnight stays from time to time when supporting key recruitment programs.This role is subject to security clearance.Health and Safety responsibilities
  • Always follow Group and company policies and procedures.
  • Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
  • Use all work equipment and personal PPE properly and in accordance with training received.
  • Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;
Information Security
  • Ensure compliance with Mitie's information security procedures in all activities.
  • Proactively identify and report security risks to your manager.
  • Report actual and suspected security incidents;

Mitie