Operations Manager

Dalata Hotel Group

  • West London
  • Permanent
  • Full-time
  • 1 month ago
Operations ManagerAre you a dynamic leader with a passion for hospitality? At Dalata Hotel Group, we believe that great teamwork and leadership are at the heart of hospitality. Dalata Hotel Group are currently looking for an experienced Operations Manager who is eager to take ownership, elevate their teams, and drive outstanding performance while continuing to grow professionally.In this role, you will enjoy the unique opportunity to shape the culture and success of your team and contribute to the strategy of this hotel. If you are looking for the next opportunity or move in your career in a supportive environment that values innovation and excellence, we invite you to be part of our thriving community at Dalata Hotel Group.As Operations Manager you will report to the General manager. You will guide and manage hotel operations effectively, ensuring exceptional guest experiences, strategic growth, and high-performance standards while fostering a positive work environment and driving financial success.Benefits:
  • 50% Off F&B in all properties.
  • €/£60 employee rate on rooms for all Dalata hotel.
  • 30% off Friends & Family rate SAYE (Save As You Earn Scheme.
  • Pension access (Ask your HR Manager for local pension information).
  • Performance-related bonus plan.
  • Development Opportunities through our Dalata Academy to support your career journey.
  • Free employee meals on duty.
  • Extra AL day for every year worked (5 days to a maximum of 5 days).
  • Employee Assistance Programme.
  • Cycle to Work Scheme/Transport Schemes.
  • Staff Appreciation Initiatives, fun team-building activities and regular charity events.
Your Key Duties and Responsibilities:
  • Provide strategic support to the General Manager for all hotel operations.
  • Directly lead the heads of departments.
  • Ensure that all staff are consistently motivated and engaged to deliver excellence in service.
  • Succession Planning - Lead the development and continuous learning of the hotel staff.
  • Ensure the best level of customer care within the property.
  • Support the profitability and cost management of the hotel.
What You Will Need:
  • 2 to 3 years of experience in a operations role, preferably in a hotel or customer-focused environment.
  • A creative thinker with an outgoing personality, capable of building new relationships and maintaining existing ones.
  • Proven experience in effective people management within a team environment.
  • Sales-focused, target-driven, and results-oriented.
  • Excellent communication skills, both written and verbal, with the ability to provide clear reports to clients and colleagues.
  • Confident, ambitious, and proactive in approach.
About usDalata Hotel Group - We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we'll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.

Dalata Hotel Group