Claims Handler – Motor & Home Insurance
- Birmingham Leeds
- £26,000-30,000 per year
- Permanent
- Full-time
Salary: £26,000 - £30,000 + overtime opportunities
Type: Full-time, permanentJoin a trusted name in personal insurance, providing essential support to policyholders during life's unexpected events. Our client is a leading insurer with a strong reputation for fairness, speed, and service in the motor and home claims space. Whether responding to weather-related damage or post-accident vehicle claims, you'll play a vital role in helping people get back on their feet quickly and with confidence.Why this role?Motor and home insurance remain non-negotiables for most households-and claims services are critical during economic uncertainty or natural disruptions. This role offers stability, progression, and a genuine opportunity to make a practical difference for customers. Perfect for detail-oriented individuals with a passion for accuracy and service.Key Responsibilities:
- Assess and manage incoming home and motor insurance claims
- Liaise with policyholders, garages, contractors, and internal teams to facilitate settlements
- Investigate any inconsistencies or potential fraud, escalating when needed
- Maintain accurate records and ensure customers are updated regularly on the progress of their claim
- Meet service level agreements (SLAs) and support compliance standards
- Experience in insurance, financial services, or legal administration
- Excellent written communication skills and a sharp eye for detail
- Able to manage multiple claims and meet response times
- Organised, resilient, and focused on resolving issues efficiently
- Competitive salary between £26,000 - £30,000, depending on experience
- Regular overtime opportunities for additional earnings
- Hybrid and remote working options available
- Comprehensive training and clear progression pathways
- Supportive team environment with access to wellbeing and learning resources
- Company pension, holiday allowance, and recognition programmes