Assistant Store Manager

Value Retail PLC

  • Bicester, Oxfordshire
  • Permanent
  • Full-time
  • 16 days ago
Overview:At Missoma, we believe jewellery is more than just an accessory — it’s a form of self-expression. Founded in 2007 by Marisa Hordern, we’ve grown into a globally recognised brand known for our demi-fine and solid gold pieces, all designed in-house at our London studio and crafted with care.Now, we’re looking for a passionate Assistant Store Manager to help lead our brand new Bicester Village team. If you’re excited by the idea of shaping customer experiences, developing a high-performing team, and growing with a brand that’s bold, authentic, and collaborative — this could be your next big move.Why You’ll Love Working With UsAt Missoma, we live by three core values:
  • Authentic…We value honesty, open feedback, and conscious sustainability. You’ll be part of a team that genuinely cares about people and the planet.
  • Collaborative…Every voice matters. We foster inclusivity, creativity, and fun, working together to innovate and grow.
  • Entrepreneurial…We think big and act boldly. You’ll be encouraged to bring ideas, take initiative, and make a real impact.
Responsibilities:What You’ll Be DoingAs Assistant Store Manager, you’ll be a key driver of store success — supporting your Store Manager, leading the team, and ensuring every customer interaction reflects the Missoma experience.Customer Experience & Shopfloor Excellence
  • Be a true brand ambassador — offering style advice, sharing product knowledge, and creating memorable customer moments.
  • Build lasting relationships with customers, including follow-ups and personalised service.
  • Ensure the store environment is always welcoming, inspiring, and aligned with our brand standards.
  • Handle customer feedback and complaints with empathy and efficiency.
  • Use in-store technology to enhance the customer journey.
Team Leadership & Development
  • Lead the team in the Store Manager’s absence, ensuring smooth operations and strong communication.
  • Support team performance and development through training, coaching, and feedback.
  • Help onboard new team members and guide them through our 30/60/90-day induction programme.
  • Assist in recruitment and help foster a culture of accountability, positivity, and growth.
Operational Excellence
  • Support stock management, deliveries, audits, and inventory processes.
  • Help analyse store performance and contribute to action plans that drive results.
  • Ensure opening and closing procedures are followed consistently and professionally.
Qualifications:What You’ll BringYou don’t need to tick every box, but here’s what will help you thrive:
  • 1+ years’ experience in store management or team leadership, ideally in luxury retail or a high-volume customer-facing role.
  • A passion for sales, service, and team development.
  • Strong communication and interpersonal skills — you’re approachable, proactive, and solution-oriented.
  • Tech-savvy and comfortable using digital tools to support the customer experience.
  • A love for Missoma’s brand, mission, and aesthetic.
What You’ll Get
  • Competitive salary
  • Retail management bonus scheme
  • Generous staff discount
  • Jewellery uniform allowance
  • Medicash Healthcare Cash Plan

Value Retail PLC