Role: Account ManagerSalary: £48 - 54k plus benefitsJob Status: Permanent / Full TimeLocation: Central LondonVacancy Reference: VR/05353Job Purpose:Bridge Recruitment has been appointed to source an Account Manager to take ownership of the cleaning and compliance aspect of a prestigious building in Central London, and associated tenants. The role will be the day to day management of the Assistant Manager, Supervisor and cleaning teams, to adapt a flexible work schedule and support the team in achieving the expected standards, their development and wellbeing. Reporting to the Senior Operations Manager.Working at both an operational and tactical level, the candidate will need to develop and maintain relationships with key internal and external stakeholders in order to drive the implementation and delivery of the company strategy. This is an opportunity for an already established manager to further develop and get involved in one of the key accounts in the business.Summary of Main Responsibilities and Activities:Liaise with Clients on a daily basis and build strong relationships based on customer focus and careTo deal with any ad-hoc requests in a prompt and professional mannerManagement and coordination of Cleaning staff, Site supervisors and periodic teamsManaging and inputting payroll on a monthly basis for the teamEnsure smooth day-to-day operation of the service, with compliance to industry standards and in line with health and safety legislation and requirementsUnderstanding control of contracts - ensuring they are run to budgetContract reporting - producing monthly, quarterly and annual reportsRecruit and select strong and responsive team members as requiredBuild a positive rapport with the client and key stakeholdersMonitoring and achieving levels of cleaning in line with the contract's SLAsPlan and be flexible with working times and priorities for each dayMonitoring equipment/uniform/stock levels and liaising with site supervisors in order to arrange appropriate cover when needed.Carrying out first level HR duties and staff training requirementsSupport sustainability initiatives and motivate staff to get engagedEnsure staff wellbeing and monitor mental healthEnsure the financial aspects of the contract are dealt with and budgets adhered toEnsuring consumables and materials are orderedSeeking innovation within the industry.Skills Requirements:Important to have a knowledge of the cleaning industry with Commercial AwarenessStaff management and delegation experienceHardworking and trustworthy who takes pride in their workAble to adapt well to any working environment, follow procedures and guidelines and have very good communication skillsWork well under pressureConscientious, honest, punctual and extremely reliableWork well as a team member or independently, enthusiastic and willing to be versatile with changing prioritiesExcellent organisation skills, competent in I.T. i.e., Google docs. And to be able to present new ideas and methods, using your own initiative in order to maximise the level of services and innovationsDiscretion, as will possess access to confidential and sensitive company/employee information and will be expected to keep this knowledge privateTo be on hand for all site staff with any issues they may haveAbility to motivate othersOn-going training in cleaning functions and tasks, management, health & safety and first aidKnowledge of HSEQ, RAMS, COSHH & general industry practicesPerson SpecificationA demonstrable track record of successfully delivering in a similar role.Excellent understanding of cleaning services and associated services relevant to the requirements of the role, or transferable knowledge and experience from a related relevant sector.Relevant professional or technical qualification or competence.Management and leadership experience.Demonstrable evidence of developing and sustaining a customer focussed culture.Proven track record of successful financial and commercial management in line with the team's objectives.Able to understand contract obligations and corporate governance and convey the appropriate aspects to team members.Able to recognise the development needs of oneself and others and utilise this to achieve the best outcome.Able to deal with challenging situations.
