Facilities Administrator
- Derby
- Permanent
- Full-time
- Inputting updates onto the data collection systems and sending emails to service professionals when their assistance is required for a job, whether it be for a callout or a quotation.
- Raising Purchase Order Requests (POR) encompassing materials and planned jobs, ensuring that necessary resources are available for successful job completion.
- Creating proposals on Corrigo for works over £1k, providing detailed information and pricing for customer consideration. Attaching relevant documents, such as job reports, costs, and funding requests onto Corrigo for easy reference.
- Addressing customer queries promptly and professionally via phone, email, or the Corrigo system. Actively following up with service professionals to ensure timely response and resolution of callouts. Booking subcontractors onto job sites using designated booking forms, ensuring their availability and adherence to project timelines.
- Inputting all job bookings onto a shared calendar to maintain an updated schedule for efficient coordination. Closing Work Orders (WOs) on the Corrigo system after successful completion of jobs, ensuring accurate recording and documentation. Creating and organizing folders on Sharepoint to store documents and maintain a well-structured and accessible filing system. Raising any remedial actions or follow-ups required following service visits to ensure customer satisfaction and resolution. Ensuring all compliance documents are accurately saved and securely stored according to company guidelines.
- High level of organisation and attention to detail.
- Strong communication skills, both oral and written.
- Ability to effectively prioritize tasks and manage time efficiently.
- Proficiency in using Corrigo and other relevant software applications.
- Experience in coordinating jobs or managing service professionals is preferred.
- Familiarity with procurement processes and experience raising purchase orders.
- Ability to multitask and work in a fast-paced environment.
- Strong problem-solving abilities and ability to handle customer inquiries with professionalism.
- Working knowledge of Microsoft Office applications.
- Knowledge of compliance and regulatory requirements is a plus.
- Good understanding of Service Delivery and customer liaison.
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