
Product Manager - Timber
- Caerphilly
- £50,000-60,000 per year
- Permanent
- Full-time
- Acting as the go-to expert for all product-related technical queries from internal teams and customers.
- Supporting continuous improvement across a market-leading product range by gathering and acting on field performance data and customer insights.
- Delivering product training for sales teams, installers, and external partners to drive product understanding and success.
- Collaborating cross-functionally with Sales, Marketing, Operations, and Customer Support to ensure consistent product messaging and excellence.
- Taking ownership of post-installation support and assisting with the resolution of technical complaints to protect brand reputation.
- Strong technical knowledge of timber, its properties, and how it interacts with real-world installation environments.
- Solid experience in construction or home improvement settings, including knowledge of subfloors, DPMs, humidity, and underfloor heating systems.
- Confidence engaging with a wide range of stakeholders-from installers to architects and commercial sales teams.
- A proactive, problem-solving mindset with a keen eye for quality and continuous improvement.
- (Desirable) Familiarity with tools such as Salesforce, SharePoint, or customer training platforms.
- A competitive salary package tailored to experience.
- 25 days holiday plus bank holidays (with 3 days reserved between Christmas and New Year).
- A positive, non-hierarchical culture built on teamwork, learning, and innovation.
- A permanent, full-time position with structured support and training.
- Opportunities to grow your career in a business that values curiosity, quality, and customer-first thinking.
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