Our client is looking for a Remote Customer Service candidate for their highly successful banking businessRespond to customer queries via phone, email, and live chat in a professional and timely mannerAssist customers with account inquiries, transactions, card services, online banking, and loan-related questionsIdentify customer needs and provide accurate information or solutionsHandle complaints efficiently, following internal processes and ensuring customer satisfactionMaintain confidentiality and adhere to all banking regulations and data protection policiesUpdate customer records and log interactions in the CRM system accuratelyEscalate complex issues to relevant departments when necessaryMeet or exceed individual and team performance targets (e.g., response time, satisfaction ratings)REMOTE BANKINGPrevious experience in customer service, preferably in banking or financial servicesExcellent verbal and written communication skillsStrong problem-solving abilities and attention to detailComfortable using technology and multiple software systemsAbility to work independently and manage time effectively in a remote environmentHigh level of professionalism, patience, and empathyKnowledge of banking products, services, and compliance (preferred)A leading financial services businessA competitive salary and great benefits
