Guest Services Manager (EBGSM)
- London
- £40,000-42,600 per year
- Permanent
- Full-time
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! PLUS, subsidised meals while on duty in the onsite restaurants and bars!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital counsellor services for wellbeing support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you're passionate about!
- To inspire, engage and guide a Guest Services team, delivering service excellence.
- To manage all aspects of the operations including staffing structure, overseeing team rotas, HSE requirements, adherence to agreed budgets, generating client/guest innovations, operational HR management and ER support.
- To work effectively with others in the organisation, seeking input, contributing ideas and sharing relevant information ideas and suggestions with the team.
- To maintain a strong awareness of business activity and ensure that the client expectations about Guest Services are consistently delivered and developed.
- To stay close to the business and the client and develop excellent working relationships, at all levels.
- To help create, familiarise yourself and implement site specific SOPs.
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Experience in managing a team in a customer facing environment, with knowledge of basic HR processes.
- Previous experience in Guest Services in a high-end client service environment is preferred.
- Understanding of the demands of working in a prestigious, corporate environment and Front and Back of house processes.
- Good at developing and maintaining excellent relationships with key stakeholders.
- Somebody who takes pride in providing a first-class service, has a strong customer service ethic; nothing is too much trouble.
- Detail oriented individual, able to work under pressure whilst prioritising key deadlines.