Front Desk Manager – Corporate Guest Services (AGFDM)
- London
- £47,500 per year
- Permanent
- Full-time
Salary: £47,500 + performance-based bonus
Hours: 40 per week, Monday-Friday (with flexibility)
Contract: Full-time, PermanentLead from the front. Inspire excellence. Deliver a world-class welcome.We're seeking a Front Desk Manager to take ownership of guest services at one of London's most prestigious corporate destinations. This is a highly visible role, perfect for a hands-on leader who thrives in a fast-paced, front-of-house setting and knows how to set the tone for exceptional service.If you're a natural people-person with the presence, energy, and professionalism to inspire your team and delight guests, this is your opportunity to shine.The Role
As the first point of contact for guests, clients, and employees, you'll be responsible for delivering an unforgettable welcome and ensuring a seamless experience from arrival to departure. Your focus will be on leading by example-working alongside your team on the desk, coaching them daily, and maintaining impeccable service standards.You'll also:Build and nurture strong relationships with stakeholders at all levelsIdentify opportunities to enhance the guest journey and operational efficiencyMotivate and develop your team to consistently exceed expectationsUphold the prestige and reputation of the client brand at every interactionAbout YouProven experience in front-of-house or guest services leadership (corporate, hospitality, or luxury environment)Exceptional people skills with a coaching-led leadership styleStrong organisational skills and an eye for detailResilient, adaptable, and always looking for ways to improve service deliveryWhat We Offer
- Financial Freedom: Access exclusive discounts on travel and groceries, life assurance, and cash rewards.
- ️ Future Security: A contributory pension scheme to help you plan ahead.
- Health & Wellbeing: Wellness programs, Employee Assistance Programme, and digital GP services.
- Career Growth: Ongoing learning and development to help you thrive.
- Recognition: Celebrate excellence through our WOW Awards.
- Give Back: Enjoy one paid volunteer day each year to support a cause close to your heart.