Free People Store Manager - Edinburgh, Scotland

• Recruit, Hire and Promote: continuously talent plan to build a strong internal bench, maintain a network of great candidates, hire exceptional people, and create personalized development paths
• Develop & Train: use creative strategies to develop training plans that build skills and expertise and teach team members by providing timely and specific feedback to create a culture of problem solvers
• Inspire & Motivate: inspire teams through shared fate, creativity, empathy, and empowerment, tailoring motivation to the individual and leveraging the strengths of the team

• Customer Engagement: highly focused on delivering exceptional customer experiences that are engaging, efficient and personalized, with merchandising and display that creates a compelling atmosphere for the customer
• Retail Experience: elevate every aspect of the brick and mortar experience as the brand experience and Omni channel capabilities expand; translate good ideas into testable, actionable concepts that can be shared
• Digital Experience: leverage localized digital marketing efforts to engage the customer in new ways that are intended to drive brick and mortar brand awareness like Local Social Media accounts, in-store pickup, and digital-first merchandising opportunities as the retail environment evolves
• Community & Culture: find ways to connect with the local community through in-store events to drive brand awareness, community culture, and customer engagement with the retail space and products

• Analyze the Business: analyze sales and product to identify and interpret business opportunities for the store, customer and market
• Inspire Independent Thinking: effectively delegate and guide teams while at the same time allowing others the creativity to succeed by making strategic, business-impacting decisions
• Change & Innovation: take a forward-thinking approach to in-store creative marketing, merchandising, activations, customer experience, and team leadership support that drives sales and engages the customer
• Manage Operational & Visual Execution: collaborate with store teams and key partners to lead timely and effective execution in all areas of store operations and visuals while assuming accountability for the store’s performance and profitability

• Communicate & Build Relationships: foster a culture of strong communication and teamwork in order to ensure a seamless balance of operational and visual priorities and facilitate problem solving
• Leadership & Feedback: inspire independence and brand ownership to drive sales by integrating observations and key performance metrics to guide teams in making business-impacting decisions
• Knowledge and Information Dissemination: develop thinkers not followers through dissemination of knowledge, a culture of peers teaching peers, and by enabling easy access to information in order to teach how to analyze and innovate.

• Strong people management and leadership skills
• Strong business acumen and ability to achieve visual and operational excellence
• Inspires entrepreneurial thinking and can lead teams to achieve extraordinary results
• Exceptional critical thinking skills and a passion for continually evolving and innovating
• Strong merchant skills and a history of delivering financial results
• Well-rounded leader with a proven record of hiring and developing creative and operational talent
• Experienced in coaching, counseling & conflict resolution

• District + Regional Team
• Store Operations
• Brand Experience Team
• Regional Loss Prevention Manager
• Inventory Control
• Sales Audit
• Facilities

• Ability to regularly work nights and weekends
• Occasional travel

• ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement

• Employee Assistance program to support with mental, physical and financial health
• Discount off external gym memberships
• Private Medical Insurance for eligible employees

• Up to 40% employee discount at all URBN Brands

• Season ticket loan for eligible employees
• Cycle to work scheme for eligible employees

• We offer structured support within the business alongside continued learning and development

Urban Outfitters