Customer Service Agent
- Brighton
- £25,000 per year
- Permanent
- Full-time
- Respond promptly to customer enquiries via phone, email, and other communication channels.
- Maintain accurate records of customer interactions and transactions in the system.
- Provide customers with detailed information about the organisation's services.
- Resolve customer complaints and issues with a positive and professional approach.
- Work collaboratively with internal teams to ensure customer satisfaction and service improvements.
- Assist in identifying process improvements to enhance the customer experience.
- Deliver consistent and high-quality service in line with organisational standards.
- Support administrative tasks related to customer service as needed.
- Previous experience in customer service or a related role.
- Strong communication and interpersonal skills.
- Ability to manage multiple tasks effectively and prioritise workload.
- Attention to detail and accuracy in record-keeping.
- A proactive approach to problem-solving and a customer-focused mindset.
- Proficiency in using standard office software and customer service tools.
- A competitive salary of £25,000
- Monday to Friday working hours: 8:30 am to 5:00 pm.
- Permanent position within a well-regarded organisation.
- An opportunity to work in Brighton, a vibrant and lively location.
- A supportive and collaborative team environment.