Customer Service Agent

• Respond to customer inquiries via email, phone, or live chat promptly and professionally.
• Resolve customer issues and complaints efficiently, ensuring satisfaction.
• Update and maintain customer records with accurate information.
• Coordinate with internal teams to address customer concerns.
• Provide product information and recommendations to customers.
• Identify recurring issues and suggest improvements to processes.
• Assist in tracking orders and updating customers on delivery status.
• Ensure all interactions align with the company's service standards.

• Experience in customer service or a related field, ideally in the retail industry.
• Strong communication skills, both written and verbal.
• Ability to manage and resolve customer issues effectively.
• Proficiency in using customer service software or CRM tools.
• A proactive and problem-solving mindset.
• Attention to detail and a focus on delivering high-quality service.
• The ability to work independently and as part of a team.

• A full time permanent position with a consistent Monday to Friday schedule, 9am to 5pm (35 hours)
• A salary of £24500
• The opportunity to work one full day a week in the office, with the potential for more.
• 25 hours per week, not including bank holidays.
• Engagement in a small-sized organisation within the retail industry, offering a professional and supportive environment.

Michael Page