Volunteer Patient Safety Partner

NHS

  • Wiltshire
  • Voluntary
  • Full-time
  • 14 hours ago
*PLEASE SEND ALL APPLICATIONS TOinhg.ihgrecruitment@nhs.net*As a Volunteer Patient Safety Partner (PSP), you will play an important role in helping Independent Health Group (IHG) deliver safer, more effective care. You will work alongside staff and patients to ensure that the patient voice is heard in decisions about safety and quality. This role involves attending meetings, contributing to discussions, and helping shape improvements in patient care.The role is suitable for all individuals with a broad interest in patient experience / safety.You will be reimbursed for reasonable expenses and receive a payment for attending meetings as part of your involvement in the role.Main duties of the jobGather and share patient feedback to inform safety discussionsRepresent the views of patients, families, and carers in line with national safety frameworksAttend patient safety meetings as a full participant, reviewing materials and contributing to decisionsAbout usEstablished in 2004,Independent Health Group (IHG)has been dedicated to providing high-quality, patient-centred care closer to home. With a strong commitment to delivering outstanding healthcare in the community, we have spent the past 20 years building a reputation for excellence, innovation, and compassionate service. In 2022, our dedication to patient care was recognised with anOutstanding CQC rating, a testament to our quality and commitment.At IHG, we offer an alternative to traditional hospital settings, ensuring our patients receive personalised care with continuity and convenience. Our services are based on short waiting times, specific appointment slots, and one-to-one clinician continuity, creating a seamless and supportive experience for every patient.Our teams work in asupportive, flexible environment, where patient contact remains at the heart of everything we do. We operateMonday to Friday, with no evening or bank holiday shifts, allowing for ahealthy work-life balance. We strive to accommodate flexible working arrangements that support our staffs professional and personal needs.At IHG, we are committed toinnovation in healthcare delivery, providing an opportunity for professionals todevelop their skills, contribute to the growth of an exceptional organisation, and make a real impact on patient care. If you're passionate about delivering outstanding healthcare in a setting that values patients and staff, we'd love to welcome you to our team.DetailsDate posted03 September 2025Pay schemeOtherSalaryDepending on experience Voluntary Role, Reimbursements for expensesContractVoluntaryWorking patternFlexible workingReference numberU0043-153Job locationsIndependent Health GroupRoman WayPeasedown St. JohnBathBA2 8SGVision Pharmacy1 Spinney Hill RoadLeicesterLE5 3GHWell Pharmacy1318 Melton RoadSystonLeicesterLE7 2EQAspen Medical PracticeHorton RoadGloucesterGL1 3PXLawn Medical CentreGuildford AvenueSwindonSN3 1JLHeath Lane SurgeryWestfield AvenueEarl ShiltonLeicesterLE9 7RTHathaway Medical CentreMiddlefield RoadChippenhamWiltshireSN14 6GTWhite Horse Health CentreMane WayWestburyWiltshireBA13 3FQCastle Medical Group118 Burton RoadAshby-de-la-zouchLeicestershireLE65 2LPMillstream Medical CentreAvon ApproachSalisburySP1 3SLJob descriptionJob responsibilitiesGeneral TasksTasks may include some or all of the following:Gather and share patient feedback to inform safety discussionsRepresent the views of patients, families, and carers in line with national safety frameworksAttend patient safety meetings as a full participant, reviewing materials and contributing to decisionsSupport and participate in patient safety projectsOccasionally travel to Head Office (expenses reimbursed)Help shape the role as the organisation evolvesSkills and experience:A strong interest in patient safety and experienceClear written and verbal communication skillsAbility to understand and interpret reports and dataConfidence to speak with staff at all levelsAbility to represent broader patient perspectivesExperience in health advocacy or service improvement is beneficialTraining:Mandatory training will be providedA named staff member will offer induction, guidance, and ongoing supportOur Expectations of Volunteers:Commit to approximately one day per month (can be split across days)Raise any concerns with staff for appropriate supportEngage fully with the role and follow IHG policies and proceduresMaintain confidentiality and uphold data protection standardsAct as a critical friend offering constructive feedbackBring in wider community perspectives to inform decisionsHelp identify and promote proactive improvements in patient safetyAdditional Information:A DBS check and references are requiredWe welcome applicants from all backgrounds and are committed to equality and diversityInvolvement payments may have tax or benefit implications please seek financial advice if neededPatient Safety Partners will report to the Head of Governance and Quality Job descriptionJob responsibilitiesGeneral TasksTasks may include some or all of the following:Gather and share patient feedback to inform safety discussionsRepresent the views of patients, families, and carers in line with national safety frameworksAttend patient safety meetings as a full participant, reviewing materials and contributing to decisionsSupport and participate in patient safety projectsOccasionally travel to Head Office (expenses reimbursed)Help shape the role as the organisation evolvesSkills and experience:A strong interest in patient safety and experienceClear written and verbal communication skillsAbility to understand and interpret reports and dataConfidence to speak with staff at all levelsAbility to represent broader patient perspectivesExperience in health advocacy or service improvement is beneficialTraining:Mandatory training will be providedA named staff member will offer induction, guidance, and ongoing supportOur Expectations of Volunteers:Commit to approximately one day per month (can be split across days)Raise any concerns with staff for appropriate supportEngage fully with the role and follow IHG policies and proceduresMaintain confidentiality and uphold data protection standardsAct as a critical friend offering constructive feedbackBring in wider community perspectives to inform decisionsHelp identify and promote proactive improvements in patient safetyAdditional Information:A DBS check and references are requiredWe welcome applicants from all backgrounds and are committed to equality and diversityInvolvement payments may have tax or benefit implications please seek financial advice if neededPatient Safety Partners will report to the Head of Governance and QualityPerson SpecificationExperienceEssential
  • Experience as a service user of broader healthcare services
Desirable
  • Experience as a service user of IHG
Abilities, Skills and Personal AttributesEssential
  • A broad interest in patient experience.
  • Good communication skills and an ability to advocate for patient safety and wellbeing.
  • An ability to ask questions, and to work collaboratively with staff and other PSPs, to help develop a safe and patient-orientated organisation.
  • Ability to provide a patient, carer, or lay person perspective and to put forward views on behalf of the wider community/groups of patients (not their own opinion only)
  • Commitment to maintaining high standards, with a commitment to being open and honest.
  • Ability to plan time to prepare for meetings and undertake any other activities required as part of the role.
  • Ability to undertake training as required.
  • An understanding of the importance of confidentiality, safeguarding and equality and diversity.
  • Sound judgement and an ability to be objective.
  • An open and honest outlook
  • Willingness to listen and to question with an objective viewpoint.
  • Ability to reflect the different perspectives within the community and act as a voice for patients
  • Be supportive and innovative in delivery change within the service.
  • Personal integrity and commitment to openness, inclusiveness and high standards. Move to essential
Desirable
  • Ability to communicate well in writing and read comprehensive reports.
  • Ability to understand and evaluate a range of information and evidence
  • Confidence to communicate well verbally with senior leaders about strategic issues, as an advocate for patient safety.
  • Experience of championing health improvements; able to be a critical friend.
  • Interaction with multiple stakeholders at senior management level.
Person SpecificationExperienceEssential
  • Experience as a service user of broader healthcare services
Desirable
  • Experience as a service user of IHG
Abilities, Skills and Personal AttributesEssential
  • A broad interest in patient experience.
  • Good communication skills and an ability to advocate for patient safety and wellbeing.
  • An ability to ask questions, and to work collaboratively with staff and other PSPs, to help develop a safe and patient-orientated organisation.
  • Ability to provide a patient, carer, or lay person perspective and to put forward views on behalf of the wider community/groups of patients (not their own opinion only)
  • Commitment to maintaining high standards, with a commitment to being open and honest.
  • Ability to plan time to prepare for meetings and undertake any other activities required as part of the role.
  • Ability to undertake training as required.
  • An understanding of the importance of confidentiality, safeguarding and equality and diversity.
  • Sound judgement and an ability to be objective.
  • An open and honest outlook
  • Willingness to listen and to question with an objective viewpoint.
  • Ability to reflect the different perspectives within the community and act as a voice for patients
  • Be supportive and innovative in delivery change within the service.
  • Personal integrity and commitment to openness, inclusiveness and high standards. Move to essential
Desirable
  • Ability to communicate well in writing and read comprehensive reports.
  • Ability to understand and evaluate a range of information and evidence
  • Confidence to communicate well verbally with senior leaders about strategic issues, as an advocate for patient safety.
  • Experience of championing health improvements; able to be a critical friend.
  • Interaction with multiple stakeholders at senior management level.

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