Pool Receptionist - Soho Farmhouse

Soho House

  • Soho, Central London
  • £15.00 per hour
  • Permanent
  • Full-time
  • 7 days ago
Pool Receptionist - £15.00 per hourWhat's in it for you?
  • Weekly Pay
  • Team meal whilst on shift prepared by our chefs
  • Soho Friends Membership
  • 50% Team discount on Food & Drink, 7 days a week
  • Team Room Rates; Any Bedroom, Any House, $100 a night
  • Health Cash Plan (option to add children)
  • Dental Plan (option to add children)
  • Birthday Day Off
  • Discount on Cowshed products and Soho Home (up to 50%)
  • Free Counselling Sessions
  • Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
  • Continuous training to develop yourself personally and professionally
  • Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
Soho Farmhouse...Surrounded by 100 acres of Oxfordshire countryside, Soho Farmhouse is a destination for food and drink, wellness and outdoor activities. Two hours' drive or a short train from London, we have 114 bedrooms, including cabins, huts and farmhouse bedrooms to stay in, a state-of-the-art gym, Cowshed Spa, an indoor and outdoor pool and cinema. We have multiple food and beverage outlets on site, The Main Barn is the central hub, serving the club menu all day. On the mezzanine, Comfy Farm has sofas and an open fire place, while Fancy Farm is a more formal setting for lunch or dinner. There is also Pen Yen for Japanese izakaya-style dishes from the robata grill, bind and sashimi, and Blake's Kitchen for fresh bread, sausage rolls and cinnamon buns. Finally, there is The Little Bell, a local favourite, for nose-to-tail cooking and natural wine.The Role…We are seeking an experienced Pool Receptionist to join our team at Soho Farmhouse (OX7 4JS). A Pool Receptionist will take care of guests in the newly built Teeny House Pool. You will be a key point of contact for all members and guests, ensuring seamless service across the space. You will uphold Soho Health Club's reputation for excellence by delivering warm, personalised service, maintaining impeccable standards and supporting cross-department collaboration. Key responsibilities are ensuring a high level of customer care, checking guests in and out of the facilities, maintaining the areas, assisting guests during their use of the spaces and taking bookings.Main Duties include:
  • Provide a consistent, warm welcome to all members and guests across all wellness spaces.
  • Manage reservations, check-ins and enquiries
  • Maintain immaculate standards across reception, gym, spa, pool areas.
  • Anticipate guest needs and offer elevated touches, including refreshments, towels and personalisation.
  • Promote classes, treatments, retail and events to enhance engagement.
  • Capture and share guest feedback for service improvement and personalisation.
  • Provide life guard duties on shift.
  • Adhere to health and safety policy (I.e. IIPP, worker's comp procedures, and allergy procedures) and ensure is always followed as well as implement, monitor and enforce compliance with all Company policies, procedures, and standards and local, state, and federal law as applicable
What we are looking for in a Pool Receptionist...
  • Strong interpersonal skills
  • Customer / member experience focused
  • Passionate about the industry
  • 1-2 years' experience in a busy high-profile leisure facility (preferred but not essential)
  • Team player who communicates well with all colleagues
  • Punctual, reliable and trustworthy
  • Sense of urgency
  • Yes, yes, yes mentality
  • Ability to multitask and work in a fast-paced environment
  • Flexible and available to working both opening and closing shifts when required
Required Skills/Qualifications
  • NPLQ qualification preferred but not essential
  • Flexible schedule and ability to work nights, weekends and holidays as needed
  • Ability to multitask and excel in a high-volume and demanding fast-paced environment
  • Interest in wellness
  • Great level of customer care
Physical Requirements
  • Must be able to seize, grasp, turn and hold objects with hands.
  • Must be able to work on your feet for at least 8 hours.
  • Fast paced movements are required to go from one part of the club to others.
  • Occasionally kneel, bend, crouch and climb as required
Expected working hours for a Pool Receptionist:
  • Varying shift times across the seven days, to include working evenings, weekends, opens & closes
  • Average hours 40 hours per week
Subsidised transport rate offered from: Chipping Norton (OX7) & Banbury (OX15 & OX16)

Soho House