Tenancy Officer
- St Helens, Merseyside Warrington, Cheshire
- £30,498 per year
- Contract
- Full-time
Location: Liverpool / St Helens / Warrington
Salary: £30,498 per annum
Contract: Full-timeAbout the Role
We are looking for a Tenancy Officer to join our Neighbourhood Housing Team, managing a wide range of tenancy-related requests and ensuring they are resolved within required timescales. This role is fast-paced and varied, requiring strong interpersonal skills, excellent attention to detail, and the ability to work both independently and collaboratively with colleagues across departments.No two days will be the same - you'll be dealing with everything from mutual exchanges to tenancy changes, bereavement-related matters, permissions, and customer enquiries, always ensuring compliance with policies, legislation, and service standards.Key Responsibilities:*Manage tenancy processes traditionally handled by Neighbourhood Officers, making decisions in line with policy and legislation.
*Process mutual exchange requests, tenancy changes, assignments, and succession claims.
*Deal sensitively with bereavement calls and related investigations.
*Respond to permission requests and communicate decisions to tenants.
*Support front-line teams with case-specific enquiries.
*Manage initial responses to customer complaints.
*Oversee garage lettings.
*Identify opportunities for process improvements to increase efficiency.
*Collaborate with internal teams to deliver tailored, high-quality customer service.
*Maintain confidentiality and compliance with data protection at all times.Requirements:*GCSEs (or equivalent) in Maths and English at Grade C or above.
*IT literate, with strong Microsoft Office skills.
*CIH Level 3 qualification or willingness to work towards.
*Experience working with a range of stakeholders and customers.
*Excellent communication, influencing, and collaboration skills.
*Ability to work flexibly, prioritise workload, and meet deadlines.
*Resilience, motivation, and a commitment to continuous improvement.What We Offer:*Competitive salary of £30,498 per annum.
*Opportunity to work in a dynamic and supportive team.
*A role where you can make a real difference to tenants' lives.If you are interested, please get in touch today with our specialist Georgia on01695 556800 / 07897 069 248Building Careers UK are specialist in Construction andamp; Property recruitment. BCUK acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Tandamp;C's, Privacy Policy and Disclaimers which can be found on our website.INDC