Join ERIKS UK&I OnSite Division… Powering Industry from the Inside Out…At ERIKS UK&I, our OnSite teams are based directly on-site with our customers, playing a critical role in managing and optimising the industrial supply chain. We ensure the right engineering components, MRO products, and services are always on hand, helping reduce downtime, improve efficiency, and keep industry running smoothly.We’re not engineers on the tools, we’re trusted supply chain experts who support operational success from within. Our presence on-site allows us to build strong, trusted partnerships and deliver tailored, data-driven solutions that add value where it matters most — at the heart of our customers' operations!If you enjoy solving problems, working in an inclusive team environment and making a meaningful impact, you’ll find your place with us, because we believe diverse perspectives help us build better solutions, together.Job Location: GrimsbyAbout the Role:The Customer Operations Manager is a critical leader within the OnSites and is responsible for overseeing the day-to-day execution of the customer contract, delivering exceptional service and stores management excellence.Serve as the primary face of the OnSite operation, building and maintaining strong relationships with key customer stakeholdersAct as the first point of contact for escalated risks and low-level issue resolution, ensuring timely and satisfactory outcomesProvide direct line management for the OnSite team, ensuring performance aligns with operational objectivesEnsure compliance with service level agreements and contractual customer requirements.Implement and monitor processes that enhance operational efficiency and accuracy in stores managementTake ownership of delivering and reporting contractual KPIs, ensuring performance metrics are met or exceededManage the OnSite budget with commercial responsibility for revenue and margin growthLeverage tools and resources to identify opportunities for increasing profitabilityCollaborate with the Product Business Units to offer tailored solutions that deliver the best value to the customerIdentify opportunities to introduce value added services and initiatives that benefit the customer and support ERIKS growthCollaborate with cross-functional teams and Product Business Units to align solutions with customer needsWorking Hours:Mon - Fri: 08:00 - 17:00Total Hours: 40Breaks: 60 minsKey Skills, Experience & Requirements:Line manager responsibilityExperience in handling customer inquiries, resolving issues, and offering tailored solutions to meet customer goalsProven experience in managing customer relationships, with a strong focus on providing excellent service, addressing client needs, and maintaining long-term partnershipsLeadership and people managementOperational expertiseKPI ManagementContinuous ImprovementCollaborationHSEQ knowledgeFull UK/Ireland Driving Licence RequiredWhat’s in it for you?Alongside a competitive salary, our benefits package is designed to support your career, wellbeing, and life beyond work:Time Off That Works for You25 days’ annual leave + bank holidaysOption to buy up to 5 extra days1 paid wellbeing day per yearHealth & WellbeingComprehensive Employee Assistance Programme with 24/7 emotional, financial, and legal supportVirtual GP access, counselling, nutrition & fitness coaching, physiotherapyMedical second opinions, lifestyle coaching, and wellness discountsSecurity & SupportCompany sick pay from day oneContributory pension schemeGroup income protection (after qualifying period)Life assuranceExtra PerksCompany car or allowanceCycle to Work schemeEnhanced Maternity, Paternity & Adoption leaveFertility leave and supportWho are we?We’re ERIKS, a leading specialised industrial service provider. Our mission? Simple: to make Industry Work Better.With 170 sites across the UK and Ireland, you’re never far from a supportive, inclusive team. From shop floors through to strategic roles, your skills make a difference wherever you are.We’re proud of our engineering heritage, but our impact goes far beyond the workshop. We deliver innovative solutions and technical expertise to keep industry moving forward.We’re building a culture where everyone feels seen, heard, and valued. Diversity, inclusion and belonging aren’t just words, they’re central to who we are and how we grow. If you're looking for purpose, opportunity, and a place to belong, you’ll find it here.So… what are you waiting for?Let’s build something remarkable together.ERIKS is an Equal Opportunities Employer.
