Customer Service and Technical Liaison

Resource Management Solutions

  • North Killingholme, Lincolnshire
  • £15.38 per hour
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
RMS is collaborating with a prestigious automotive client, and we are seeking a Customer Service Advisor to join our dedicated team. Our client is renowned for their comprehensive vehicle services, including storage, inspection, maintenance, dispatch, and transportationJob Details:
  • Location: Killingholme
  • Position: Customer Service and Technical Advisor
  • Type: Permanent
  • Working Hours: 37.5hours per week. Monday-Friday. Day Shift (Working between 8am-6pm)
  • Salary: £15.38ph Overtime after 37.5hours per week paid at an Increased rate of 20%
About the Role?Working under the Operations Manager, you will be required to provide customer service to Customers by responding to enquiries and resolving concerns in a professional and prompt manner.Key responsibilities of the Role:
  • Serve as the primary contact for customer inquiries and complaints, ensuring detailed documentation and professional, timely responses.
  • Work with the Deputy General Manager to prioritise and resolve customer issues effectively, fostering positive relationships.
  • Investigate complaints, identify root causes, and collaborate on solutions to prevent recurrence.
  • Coordinate with internal teams to meet customer needs efficiently and maintain accurate records of interactions and resolutions.
  • Monitor feedback to identify service improvement opportunities and ensure compliance with company policies.
  • Analyse complaint data regularly to track trends and inform service enhancements.
  • Support the Technical Workshop with planning, labour management, and timely completion of vehicle work.
  • Create and manage accurate job cards for technical tasks, liaise with customers on requirements, and handle service requests.
  • Organise vehicle deliveries to specified locations and process damage claims with comprehensive documentation.
  • Participate in training to improve service skills and uphold operational standards.
About you?
  • Minimum of five years’ administrative experience, with proven customer service expertise, ideally in logistics or the automotive sector.
  • Familiarity with technical workshop environments or similar settings.
  • Excellent verbal and written communication skills, with strong problem-solving abilities and keen attention to detail.
  • Proficient in Microsoft Office and CRM software, with the ability to adapt to fast-paced, multitasking environments.
  • Self-motivated, capable of working independently, and committed to company values and policies.
If this sounds like position for you, please apply below or email across a CV directly to Charlotte Hodgson –RMS is an equal opportunities employer, if you have not been contacted within 7 days following your application, please accept this as you have not been successful on this occasion.

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