Senior People Operations Manager (HR), EMEA

Morningstar

  • London
  • Permanent
  • Full-time
  • 5 days ago
The Team: The People & Culture (HR) team plays an essential role in supporting our company’s strategic initiatives, day-to-day operations, and infrastructure. As a steward of Morningstar’s unique culture, we invest in our employees and offer a place where talented, driven people can grow; and where they are trusted to help investors reach their financial goals. By helping Morningstar employees succeed we contribute to Morningstar’s success.The Role: As Senior People Operations Manager, EMEA, you will play a pivotal leadership role in shaping and driving a high-performing People Operations function that delivers exceptional employee experience and supports business growth across the EMEA region. You will lead a team that serves as the primary point of contact for employee support, while ensuring operational excellence across the People & Culture (P&C) team, through programs and processes.This role requires a strategic thinker with a hands-on approach, strong team leadership skills, and a passion for continuous improvement. You will collaborate closely with global and regional P&C leaders to ensure alignment and consistency across our HR operations and programs.This role reports to the Head of People & Culture, EMEA and is based in our London office.Responsibilities:
  • Build, lead and inspire a high-performing People Operations team in EMEA, fostering a culture of excellence, accountability and trust
  • Attract, coach and develop team members, supporting professional growth and career advancement
  • Champion a high-impact, service-driven approach that prioritizes employee satisfaction and operational efficiency
  • Deliver measurable business value through enhanced efficiency, automation and process improvement.
  • Monitor and evaluate KPIs to track, manage and improve existing metrics and identify future measurement opportunities to help drive the ability to make informed business decisions
  • Partner with the global Director of Operations (based in the US) to coordinate the global operations roadmap and priority planning in conjunction with key partners such as P&C PMO, Finance and Central Tech (Workday, ServiceNow).
  • Partner with People & Culture leaders to establish best in class strategy and practices for delivering employee programs
Qualifications
  • Excellent people leadership skills with experience of managing HR/People Operations teams within a global organization
  • Proven track record of leading a high-performing team and a strong ability to coach and mentor team members
  • Ability to develop a vision, communicate it, and inspire supporters of Morningstar’s People & Culture philosophies
  • Proven experience in business process optimization, service delivery automation, and data analytics
  • Adept at using HR technology (Workday, ServiceNow) and data to inform decisions and improve service
High attention to detail, problem-solving mindset, and a commitment to continuous improvementMorningstar’s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We’ve found that we’re at our best when we’re purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues.302_MstarEurServSL Morningstar Europe Services, S.L. Legal Entity

Morningstar