CRM Analyst

Pilgrim's

  • Chippenham, Wiltshire
  • Permanent
  • Full-time
  • 1 day ago
My job📢 Job Opportunity: HubSpot & Business Analytics Specialist📍 Location: Chippenham
🏢 Department: Oakhouse
👤 Reporting to: Oakhouse Systems Lead🎯 About the RoleOakhouse is looking for a proactive and data-driven HubSpot & Business Analytics Specialist to join our team in Chippenham. This role is central to optimising our CRM and automation processes, enhancing cross-functional collaboration, and driving actionable insights across the business.You'll work closely with teams in sales, marketing, customer service, and franchise operations to ensure HubSpot is configured to support business goals and integrated seamlessly with other systems.🛠️ Key Responsibilities
  • Configure and optimise HubSpot workflows, lead-nurturing sequences, and sales pipelines to align with business goals.
  • Collaborate with sales and marketing teams to improve lead management, conversion, and customer retention.
  • Partner with customer service to enhance the HubSpot service hub and enable new customer contact channels.
  • Work with the Customer Journey team to build and refine marketing automations.
  • Develop dashboards and reports to track KPIs and deliver actionable insights.
  • Design and manage API integrations between HubSpot and other business tools.
  • Troubleshoot and resolve system or workflow issues, proposing scalable improvements.
  • Deliver hands-on training and support to HubSpot users to ensure effective daily use.
  • Engage stakeholders across departments to align CRM and analytics strategies.
💡 What You'll Bring
  • Proven experience managing HubSpot hubs - including Marketing Hub, Sales Hub, and Customer Service Hub.
  • Expertise in designing lifecycle stages, pipelines, and workflows that support business processes and customer journeys.
  • Strong analytics skills with hands-on experience building and maintaining dashboards and reports for end users.
👥 Team StructureYou'll be part of a growing systems and data team, working alongside:
  • Head of Data Science & Systems
  • Systems Lead (Rollover & Oakhouse)
  • Systems Support Engineers
  • HubSpot & Business Analytics Specialist (this role)
  • Integrations Developers
  • Analytics Lead
  • Data Engineer (future hire)
  • Integration Developer (future hire)
🚀 Why Oakhouse?At Oakhouse, we're committed to innovation, collaboration, and empowering our teams to make a real impact. You'll be part of a forward-thinking environment where your ideas and expertise help shape the future of customer engagement and business intelligence.The companyPilgrim's Europe produces some of the best-known and most iconic brands in the UK and Ireland, including Fridge Raiders, Rollover, Denny, Richmond, Oakhouse and Moy Park, alongside a diverse range of industry leading own-label products in categories including fresh pork, lamb and chicken, working with all the major retailers and food service outlets.Our portfolio extends to authentic chilled and frozen ready meals, snacking ranges, added value and food service products.Across Pilgrim's Europe we combine 20,000 of the best people in the industry, united by a shared set of core values and a passion for producing the highest quality, most delicious and innovative food, which is enjoyed by millions of people in the UK, Ireland and Europe every day. Our Pilgrim's Europe team are based in our Pilgrim's UK, Moy Park, Pilgrim's Food Masters and Pilgrim's Shared Services businesses.What we'll bring to the tablePeople matterOur valuesDeterminationSimplicityAvailabilityHumilityDisciplineSincerityOwnership

Pilgrim's