We are currently recruiting Retail / Box Office Assistants to join our Layered Reality team at Elvis EvolutionLayered Reality™ are the leaders in immersive entertainment experiences - combining powerful storytelling, cutting-edge technology, and outstanding customer service. We blend live theatre (actors, movie-scale sets, and special effects) with the latest digital technology (live music, projection mapping, and motion simulators), plus physical sensations (sight, sound, smell, touch, and movement) to create unique, unforgettable experiences.We are looking for enthusiastic people who want to help bring our Layered Reality world to life! We want fun, dynamic, and friendly personalities to join our team. You will be self-motivated with a can-do attitude whilst ensuring all our guests receive the highest quality service from the moment they enter our store and Box Office.Scope & Responsibilities:As a Retail / Box Office Assistant, you will be the face of Elvis Evolution, delivering exceptional customer service and creating a welcoming environment for all visitors. You will assist guests with enquiries, provide product information, and process both ticket and merchandise sales. You'll ensure the store and Box Office are tidy, visually appealing, and stocked correctly, and check in any deliveries promptly. You will also support guests as they enter the experience, ensuring their journey is seamless and enjoyable.Key responsibilities include:Welcome customers and deliver exceptional service, ensuring a fun and memorable experienceAdvise on merchandise and assist with enquiries and purchasesProcess ticket and merchandise sales accuratelyMaintain store and Box Office cleanliness and organisationReplenish stock, arrange product displays, and ensure high visual merchandising standardsCheck in and store deliveries correctlyFollow health, safety, and security proceduresRespond efficiently to customer needs and till queuesTake initiative and make decisions that are right for our customersBackground Experience:Previous experience in retail sales, front-of-house, box office, or customer service roles is highly desirable. A background in performing arts is a plus, but not essential.Desirable Attributes:Friendly, approachable, and proactive attitudeExcellent communication and teamwork skillsAbility to prioritise and multitask in a fast-paced environmentPositive approach to change and problem-solvingGood eye for detail and visual merchandising skillsFlexible and adaptable to business needsComfortable working evenings, weekends, and bank holidays (required for shifts after 10pm)Must be 18 or overJob Title: Retail / Box Office AssistantJob Type: Casual / Zero hours contractPay: £13.85 per hourLocation: Elvis Evolution - The Immersive Experience Merchandise Store, Immerse LDN, ExCel Waterfront, LondonWorking Pattern: Varied shifts including weekdays, late evenings (until 00:30), and weekendsPlease submit your application with an up-to-date CV and covering letter explaining what you can bring to the role and why you would like to work with Layered Reality at Elvis Evolution.
