
Digital and IT Business Process Digitalization Manager Europe
- Manchester
- Permanent
- Full-time
- Recognize Sales & Marketing process optimization and automation potential while building in-depth knowledge of our business processes, aligning industry trends to modernize operations
- Provide expert advice on methodological, technical issues, and solution design leveraging Salesforce, SAP, RPA tools, Workflow automation, AI agents and low-code automation tools
- Analyze customer requirements, create detailed process documentation and application concepts, ensuring solutions deliver agreed ROI and enhance the customer journey through digitized touchpoints
- Implement digitalized business process solutions, coordinate implementations, and collaborate with development teams to ensure value creation, stakeholder satisfaction, and timely delivery of solutions
- Utilize integration technologies and APIs to ensure system interoperability and seamless connectivity across platforms, including ERP and cloud-based solutions
- Ensuring that data generation and collection is central to our process digitalization efforts, laying the groundwork for future AI-enabled use cases that drive innovation and enhance decision-making capabilities
- Apply understanding of Enterprise Architecture principles and frameworks to guide design and implementation of scalable solutions
- Bachelor's degree in Computer Science, Information Systems, Engineering, Business Informatics, or another quantitative field or equivalent work experience
- Solid experience as a Business Analyst, Product Management, Product Owner, or in a similar IT/Digital implementation role
- Experience driving digital transformation via workflow automation with RPA, Digital Process Orchestration, AI Agents implementation, Process Mining, low-code automation tools, and previous usage of JIRA or other similar epic/user story and task management tools
- Strong expertise in integration technologies/architectures and APIs for system interoperability with background in process mapping using BPMN
- Certification as a Salesforce Administrator or as an SAP Certified Associate - Implementation Consultant (other certifications that would be advantageous include Salesforce Agentforce / Data Cloud , Celonis, Automation Anywhere, Co-Pilot Studio, Power Automate, and CBAP )
- Good knowledge of agile development methods, design thinking, and lean experimentation (familiarity with Agile and Waterfall project management methodologies)
- Strong knowledge of Enterprise Architecture principles and frameworks (e.g., TOGAF and ArchiMate)
- Growth mindset and proactive attitude with exceptional organizational and time management skills, capability of handling competing priorities
- Extensive benefits package including a generous pension scheme, bonus scheme, private medical & life insurance.
- Up to 31.5 days annual holiday.
- Learning culture and wide range of training options.
- Good onsite facilities