Customer Service Advisor

• Temporary to permanent opportunity
• Working five days per week, from 9am to 5:30pm
• Paid at £12.25 per hour
• A range of company benefits
• A friendly, inclusive, and supportive team
• Opportunities for growth and development

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
• Track orders, handle delivery updates, and resolve complaints or delays
• Provide product and service information, ensuring a high level of satisfaction
• Liaise with logistics carriers to schedule pickups, track shipments, and resolve delivery issues
• Communicate shipping updates to customers and internal teams
• Assist in processing orders and returns
• Maintain up-to-date records of customer and carrier transactions
• Prepare reports on customer feedback, delivery metrics, and service trends
• Support the team with data entry, documentation, and filing tasks

• Previous experience in customer service or a similar role
• Excellent communication skills and a customer-first attitude
• A keen eye for detail and a knack for solving problems
• The ability to multitask and stay organised in a fast-paced environment

Connect Appointments