Customer Service Advisor

Pertemps

  • Rosyth, Fife
  • £25,500 per year
  • Contract
  • Full-time
  • 21 days ago
Job DescriptionPertemps are recruiting on behalf of our client that is a successful and well-established company based in Rosyth. Due to their continued success, we are looking for a confident and pro-active Customer Service Advisor to join the team. If you are passionate about delivering exceptional customer experiences, we want to hear from you.Job Title: Customer Service Advisor
Location: Rosyth
Salary: £25,500- Based on ExperienceStart Date: ASAP
Job Type: PermanentWhat's on Offer:
  • Competitive salary based on experience
  • A range of company benefits
  • A positive, inclusive, and team-oriented culture
  • Clear pathways for career progression and development
Key Responsibilities:As a Customer Service Advisor, you will:
  • Be the first point of contact for customers across phone, email, live chat, and social media.
  • Deliver outstanding customer support and resolve queries efficiently.
  • Promote products and services, using up-selling and cross-selling techniques where appropriate.
  • Process orders, returns, and refunds in line with company procedures.
  • Maintain accurate and detailed records of customer interactions.
  • Escalate unresolved issues to the appropriate internal teams.
  • Meet and exceed service KPIs including AHT and CSAT.
  • Share customer insights to help improve service delivery.
Key skills and experience required for the Customer Service Advisor role include:
  • Previous experience in customer service or a similar role
  • Excellent communication skills with a customer-first attitude
  • Strong attention to detail and confident problem-solving skills
  • Ability to multitask and stay organised in a fast-paced environment
  • Comfortable using CRM systems and standard office software (e.g., MS Office)
If you are interested in the Customer Service Advisor position, please click apply now.

Pertemps