Internal Sales Team Leader

LendInvest

  • Glasgow
  • Permanent
  • Full-time
  • 19 days ago
About UsLendInvest is the UK’s leading FinTech platform for property finance. Over the past 17 years we have grown from just our two founders to a team of over 200 working to make property finance simple for everyone.A workplace culture built around trying new things, getting things done and having fun while we do it has helped us lend more than £8 billion of mortgages, put thousands of new or improved homes into the UK housing market and successfully launch on the London Stock Exchange. We have big plans to continue growing the business, our products, our technology and our people.About the roleWe’re looking for an experienced Internal Sales Team Leader to lead and support our growing team of Business Development Associates in Glasgow. This is a fantastic opportunity for someone with a strong background in mortgage lending, call centre or customer service environments, and a proven ability to manage high-performing phone-based sales teams.You’ll be responsible for day-to-day team management, performance coaching, and ensuring our BDAs provide outstanding support to our mortgage broker network. The team plays a key role in managing inbound enquiries, qualifying leads, and supporting brokers throughout their journey with LendInvest – and you’ll be central to making sure we maintain a high-quality, responsive service.This role offers the opportunity to shape how we support our sales function from the inside, working closely with senior leaders across distribution and operations.Key ResponsibilitiesLead and manage a team of 6 BDAs, setting performance goals, coaching, and conducting regular 1:1sOversee day-to-day workload allocation, including call coverage, web chat, and email response timesMonitor team KPIs, call quality, and productivity to ensure high service standards are metAct as a senior point of contact for broker escalations and internal queriesCollaborate with field-based BDMs and Sales leadership to align internal support with external activitySupport training and onboarding of new team members, including ongoing skills developmentContribute to continuous improvement of internal sales processes and broker experienceMaintain a strong working knowledge of LendInvest’s mortgage products, criteria, and systemsWhat We’re Looking ForPrevious experience in a team leader or management role within a customer service or call centre environmentSolid understanding of the UK mortgage market – experience working at a lender, broker, or mortgage distributor is strongly preferredProven ability to lead and motivate a team in a phone-based sales or service roleStrong communication and interpersonal skills, with a hands-on and collaborative leadership styleHighly organised with excellent time management and a proactive approach to problem-solvingComfortable working in a fast-paced environment with changing prioritiesWhy Join Us?At LendInvest, you’ll be joining a business that’s passionate about innovation and customer service in the mortgage space. You’ll have the chance to make a real impact, lead a high-potential team, and grow your career within a company that values progression and continuous improvement.Benefits & perks
  • 💰 Competitive salary + company bonus scheme
  • 🏠 Hybrid working policy
  • 🏖️ 25 days holiday (increasing with the length of service)
  • 🏥 Private healthcare
  • 🍼 Enhanced parental leave
  • 💸 Matched pension contributions up to 4%
  • 🏥 Critical illness cover
  • 🧠 Employee Assistance Programme & Mental Health support
  • 🛟 Life assurance
  • 📈 Regular performance reviews to promote a culture of growth and development
  • 🏆 Leadership training for managers
  • 🤝 Give as you earn scheme for charitable donations
  • 🎓 Support for attending conferences and professional learning & development
  • 🤑 Discounts via Perkbox
  • 🚲 Cycle to work scheme
  • 🚂 Season ticket loan
  • 🔌 Electric car loan scheme
  • 🥳 Monthly socials & annual offsite
Diversity, Inclusion & Belonging at LendInvestAt LI we believe in bringing your whole selves to work, we are committed to a culture of belonging where individuals can form a genuine community. We are proud to be an equal opportunities employer and are committed to building a team that represents a variety of backgrounds, perspectives and skills.

LendInvest