Hospitality/Accommodation Operations Lead
- London
- £150-200 per day
- Contract
- Full-time
- Oversee day-to-day operations across hospitality, catering, retail, and accommodation services.
- Lead, motivate, and manage multi-disciplinary teams to deliver a consistent, high-quality service.
- Drive commercial performance, including budget management, cost control, and income generation across outlets and accommodation.
- Ensure compliance with all relevant health, safety, hygiene, and food safety standards.
- Monitor and improve customer experience, ensuring feedback is actioned and service levels are exceeded.
- Develop and implement operational strategies to increase efficiency and maximise revenue.
- Work closely with suppliers, contractors, and stakeholders to deliver value for money and service excellence.
- Oversee accommodation operations, ensuring smooth running of bookings, occupancy management, housekeeping, and guest services.
- Prepare and present regular performance reports and KPIs to senior management.
- Lead on staff recruitment, training, and development across all operational areas.
- Proven experience managing hospitality, catering, retail, and accommodation operations in a complex or multi-site environment.
- Strong leadership skills with the ability to inspire and develop teams.
- Excellent financial and commercial acumen, with a track record of managing budgets and driving revenue.
- Strong knowledge of health, safety, and compliance standards within hospitality and accommodation.
- Exceptional organisational and communication skills, with the ability to manage multiple priorities.
- Customer-focused mindset with a passion for delivering outstanding service.
- Experience within education, large-scale venues, hotels, or conference centres would be advantageous.