Hospitality Operations Specialist - London

Bob W

  • London
  • £30,000-32,000 per year
  • Permanent
  • Full-time
  • 6 days ago
About Bob WI’m Bob W, your friend in town. I take the guesswork out of travel, blending the best of both worlds: hotel-grade consistency, local character, and a few surprises only locals would know. Every apartment is fully carbon offset and set up in Europe’s most interesting neighbourhoods, so you feel at home - just with better coffee and smarter tech. I’m building a new kind of stay: five-star comfort, local flair, and always a step ahead on sustainability. All you have to do is show up. I’ll handle the rest.The RoleWe are looking for someone who brings positive energy and a can-do attitude to every task, whether working independently or as part of a team. As a Hospitality Operations Specialist, you will be responsible for overseeing daily operations across our London properties, leading both internal and external teams, ensuring seamless guest experiences, maintaining top-quality standards, and driving operational growth through effective decision-making and cost efficiency. Your strong time management skills, confidence in decision-making and experience in the hospitality industry will set you up for success in this role.In this role, you will:
  • Provide world-class experiences for our guests, ensuring that when they travel, they choose Bob over just booking a hotel.
  • Be the go-to troubleshooter for reactive operations tasks, swiftly resolving any issues that arise.
  • Conduct thorough housekeeping quality audits to maintain our ridiculously high cleanliness standards for guests and effectively manage our supplier partnerships.
  • Perform property inspections to proactively plan and execute maintenance works, ensuring our product maintains its high-quality standards.
  • Challenge conventional practices, pushing yourself and our teams to recognise best practices and identify opportunities for operational enhancements.
  • Establish, improve, and implement Bob's standard operating procedures.
  • Manage Health & Safety compliance within your assigned property.
Our 5-star candidate has/is:
  • Preferably, 1+ years of experience in the hospitality industry, specifically in apart-hotel or operations roles.
  • Passionate customer service-driven attitude for delivering world-class guest experiences.
  • Strong problem-solving skills, with the ability to anticipate and address potential operational issues proactively.
  • Excellent communication and time management skills.
  • Keen attention to detail.
  • Fluent in English
  • Based in London.
We offer:
  • The opportunity to re-invent the world’s largest industry by shaping a young and dynamic tech company with huge growth ambitions.
  • Employee stock option plan.
  • Unlimited holidays.
  • Voluntary Health Insurance.
  • Oliva mental well-being platform access.
  • Sports compensation.
  • Enhanced parental leave policies.
  • Mobile phone call compensation.
  • Development and growth opportunities.
  • A multicultural, diverse, and rewarding work environment with a smart and highly motivated team
Job Level: IC1
Annual gross salary range: £30,000 - £32,000
Learn more about our career development framework .Please note that this position will be closed as soon as a sufficient number of qualified candidates are identified. We encourage interested applicants to submit their applications promptly.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.I’m not just running hotels; I’m changing how you travel. I’ve taken the best bits from hotels (think: reliability, service, all the essentials) and mixed them with the warmth and quirks of a real home. My spaces are designed for living, working, and unwinding—whether you’re here for a night or a few months. Every detail’s considered, every location feels like it’s yours. This is your home in the city, minus the chores. This is Bob W.

Bob W