AFTERCARE COORDINATOR

Manchester
£26,000 per year
Permanent
Full-time

1 day ago

Job Title: Aftercare Co-ordinatorReporting to: Administration Team LeaderPurpose of the job: To ensure the smooth running of the companies aftercare serviceWorking hours: Monday to Friday 8AM - 4:30PMLocation: Trafford Park - office based.Holiday entitlement: 22 days of holiday plus bank holidaySalary: Up to £26k, DOEMain Aspects of the Role:

Cross department liaison (FIMs, Factory, Purchasing) to gain resolutions of customer issues
Client liaison to assist with requirements and appointment bookings
Schedule remedial appointments
Record updates from external teams onto in-house system
Work alongside factory team to ensure that changes/updates are actioned
Follow up on factory shortage reports and action as required
Prioritise high debt remedials and priority clients
Liaise with fitters & polishers regarding their availability
Escalate any issues or risks to the appropriate person
To adhere to the departmental procedures as advised

Primary person specification:

Experience in a scheduling team/dept would be advantageous
Experience of dealing effectively with complaints on the telephone and in writing
Be able to work unsupervised
Confident telephone manner
Clean and concise written and verbal communication skills
Willing to take on/learn new skills
Very strong attention to detail
Must be able to be flexible and respond to changing circumstances
Be able to work in a team environment
Excellent IT skills

Benefits:

Company pension scheme
On-site free parking
Employee Assistance Programme - access to 24/7 counselling and support helpline
Employee Mortgage Services - access to mortgage advice and education services.
HCCP - Health Care Cash Plan providing cash back on dental, optician etc. at reduced rates.
Local and national discounts at a range of major retailers
Cycle to Work scheme
Free flu vaccinations
Yearly salary review

BHID Group

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