Digital IT Support Technician - Asset Management

NHS

  • Manchester
  • £27,485-30,162 per year
  • Permanent
  • Full-time
  • 24 mins ago
Digital Support Technician - Asset ManagementGive IT support where it really makes a differenceManchester University NHS Foundation Trust (MFT), is the largest acute trust in the UK, with over 25,000 staff caring for over million patients a year. Combining 10 hospitals and community services from across Greater Manchester, we provide outstanding patient care and services.Our ambition is to build on our leading initiatives and revolutionise the way we work together. That's why we're embarking on a programme of unprecedented transformation that will see cutting-edge digital solutions integrated across all our sites and services. This is an opportunity to develop your skills at the forefront of advances in healthcare management.Selection processIf you are shortlisted, you will be contacted by email with further details of the selection process. This process will be carried out either onsite at the location of the role or, more commonly at the moment, via MS Teams, so you will be required to have access to this software.If you are shortlisted, you can expect to hear from us within 10 working days of the advert closing.Participate in the delivery of an efficient, responsive, effective and customer focused IT support service. Junior IT Technicians will have responsibility for ensuring that IT technical support is provided to appropriate levels of customer service in line with corporate Service Level Agreements.Main duties of the jobAs a Digital Support Technician - Asset Management, you will take a lead role in ensuring the Trust's digital infrastructure is supported through the strategic and operational management of IT assets. Operating within the Digital Services Directorate under the Technology - Digital Operations department, you will be responsible for overseeing the full lifecycle of digital assets--from procurement and deployment to maintenance and decommissioning--ensuring compliance with procurement policies, financial governance, and national standards.You will lead on the maintenance and integrity of the Trust's Configuration Management Database (CMDB), coordinate complex asset deployments across multiple sites, and provide expert guidance to junior technicians and support teams. Your role will involve proactive engagement with stakeholders across Digital Services, clinical teams, and external suppliers to ensure asset management processes are efficient, secure, and aligned with service delivery goals.This position is suited to experienced IT professionals with a strong background in infrastructure support, asset governance, and service management. You will be expected to contribute to policy development, lead audits, support procurement planning, and drive continuous improvement initiatives. The role may involve cross-site travel and participation in out-of-hours support as required.About usMFT is one of the largest NHS Trust In England with a turnover of over £3bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.DetailsDate posted03 September 2025Pay schemeAgenda for changeBandBand 4Salary£27,485 to £30,162 a year per annum (pro rata)ContractPermanentWorking patternFull-timeReference number349-COR-7321947-RL4Job locationsTrust HQ, Cobbett HouseOxford Rd, Manchester,ManchesterM13 9WLJob descriptionJob responsibilitiesTo find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.Diversity MattersMFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.Were looking forward to hearing from you! Job descriptionJob responsibilitiesTo find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.Diversity MattersMFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.Were looking forward to hearing from you!Person SpecificationQualificationsEssential
  • Higher National Certificate / Diploma or equivalent or relevant experience
  • Evidence of Personal Development
Desirable
  • Higher National Certificate / Diploma or equivalent qualification in an IT related subject
Experience/KnowledgeEssential
  • Technical background in IT working in an Infrastructure support role
  • Experience in working in customer facing IT service delivery environment
  • Experience in the use of service desk systems and call distribution systems
  • Proven experience in providing first and second line support within the PC Client Environment; including PC hardware; operating systems; printers; other peripherals; associated software Packages; Configuration Management including remote support
  • Working knowledge of backup, operational and service continuity processes
  • Working knowledge of Local Area Networks / Wide Area Networks and Server Support
  • Knowledge of IT Infrastructure Library (ITIL) Best Practice
Desirable
  • Previous experience in NHS IT environment
  • Knowledge of Internet / Intranet concepts
  • Good working knowledge of Microsoft products including Microsoft Office Suite, Microsoft SCCM
  • Project Management methodology
Person SpecificationQualificationsEssential
  • Higher National Certificate / Diploma or equivalent or relevant experience
  • Evidence of Personal Development
Desirable
  • Higher National Certificate / Diploma or equivalent qualification in an IT related subject
Experience/KnowledgeEssential
  • Technical background in IT working in an Infrastructure support role
  • Experience in working in customer facing IT service delivery environment
  • Experience in the use of service desk systems and call distribution systems
  • Proven experience in providing first and second line support within the PC Client Environment; including PC hardware; operating systems; printers; other peripherals; associated software Packages; Configuration Management including remote support
  • Working knowledge of backup, operational and service continuity processes
  • Working knowledge of Local Area Networks / Wide Area Networks and Server Support
  • Knowledge of IT Infrastructure Library (ITIL) Best Practice
Desirable
  • Previous experience in NHS IT environment
  • Knowledge of Internet / Intranet concepts
  • Good working knowledge of Microsoft products including Microsoft Office Suite, Microsoft SCCM
  • Project Management methodology

NHS