Administrator
- Falkirk
- £19,750-24,000 per year
- Permanent
- Full-time
- Location: Falkirk, Scotland
- Salary: £19,750 - 24,000 per year
- Category
- Sector:
- Contract type Contract
- Consultant: Molly Stephen
Reporting to: Operations Manager
Hours: 37.5 Hours
Salary: £19K - £24K (Dependant on experience )
Holidays: 25 annual holidays + 8 statutory holidaysJOB SUMMARY
To provide a professional and effective administration service in line with business procedures and statutory requirements.GENERAL ROLE ACCOUNTABILITIES
- Maintain customer records, ensuring that all information is accurate and easily accessible
- Ensure all electronic and manual records are maintained in line with business procedures and statutory requirements
- Ensure that all incoming correspondence is recorded and correctly processed
- Ensure that any follow up actions derived from customer enquiries is completed promptly and accurately
- Ensure all work is carried out is in accordance with internal policies and procedures and that all relevant compliance or regulatory requirements are met.
- Receiving and processing customer expenses
- Dealing with telephone enquiries
- Liaise with all internal departments
- Deliver Brilliant Customer Service at all times
- Undertake any training as and when required
- Undertake any other duties that are deemed necessary to support the business.
- Manage and process customer application forms
- Request, check and send out welcome packs to new customers via post/email
- Update customer details on relevant Champion software
- Set up electronic/paper files for customers
- Monitor and chase outstanding welcome packs
- Monitor and chase outstanding documents
- Process returned welcome packs (logging/scanning/filing)
- Process and log contract material
- Monitor and process HMRC documents
- Complete customer reference requests as and when required
- Completion of regulatory checks in line with Anti Money Laundering Legislation
- Ensure all other general administrative duties are completed as and when required