Customer Service Representative

• Respond promptly and professionally to customer inquiries via phone, email, and online platforms.
• Resolve customer issues effectively by coordinating with relevant internal teams.
• Maintain accurate records of customer interactions and feedback in the system.
• Provide product and service information to assist customers in making informed decisions.
• Identify and escalate complex issues to the appropriate department for resolution.
• Monitor and follow up on pending customer cases to ensure timely resolution.
• Support the team in achieving customer satisfaction and retention goals.
• Contribute to process improvement initiatives to enhance the customer service experience.

• Previous experience in a customer-facing role.
• Strong communication and interpersonal skills to build rapport with customers.
• Proficiency in using customer relationship management (CRM) software and other related tools.
• An organised approach to handling multiple tasks and prioritising effectively.
• A problem-solving attitude with the ability to remain calm under pressure.

• A competitive salary ranging from £22,500 to £27,500 per annum.
• A permanent role in the vibrant location of Richmond, West London.
• An opportunity to work in the Leisure, Travel & Tourism industry with a customer-focused team.
• Supportive work environment with a focus on professional growth.

Michael Page