D365 CRM Specialist
- London
- Permanent
- Full-time
We are seeking a CRM Specialist to join a well-established organisation in a hybrid position (6 office days per month). This is a functional role supporting Microsoft Dynamics users and ensuring the CRM system is effectively leveraged across the business. You will act as a bridge between business teams and technical resources, working to optimise CRM performance, drive adoption, and improve processes. This role is open to UK-based candidates only. Sponsorship is not available.Role & Responsibilities*Support and troubleshoot user queries related to MS Dynamics
*Analyse business requirements and translate them into functional specifications
*Drive CRM adoption and support end-user training and engagement
*Collaborate with developers to deliver CRM enhancements and resolve technical issues
*Occasionally assist with system configuration in line with agreed specs
*Ensure CRM solutions follow best practice and meet operational goalsSkills & Qualifications*Strong functional experience with Microsoft Dynamics CRM
*Ability to analyse data and troubleshoot issues with relational databases
*Experience working with or understanding AI data models preferred
*Skilled in translating business needs into actionable technical requirements
*Confident communicator with strong organisational and documentation skills
*Familiarity with Microsoft Office Suite
*Previous project lifecycle experience is a plusBenefits*Flexible hybrid working (6 days per month in office)
*Collaborative, inclusive work environment
*Opportunity to shape and improve CRM processes
*Work with a leading brand committed to innovation and sustainability
*Professional growth in a functional, user-focused CRM role