Sales Operations Manager

BT

  • Swansea
  • Permanent
  • Full-time
  • 1 day ago
Could you be our next brilliant Operations Manager?We're on the lookout for a passionate, driven Sales Operations Manager to lead one of our amazing sales teams at the EE Contact Centre in Swansea.This isn't just about hitting targets-it's about inspiring people, delivering standout customer experiences, and continuing to support EE in being the preferred choice in Households. You'll be at the heart of the action, owning performance, driving results, and making sure your team feels supported, empowered, and ready to shine.What you'll be doing:
  • Leading a large, fast-paced operational team to deliver brilliant customer experiences every day.
  • Owning performance across key metrics-think revenue, KPIs, and customer satisfaction.
  • Coaching and developing Team Leaders to be the best they can be.
  • Creating a culture where people feel valued, supported, and inspired to grow.
  • Handling people matters with care and confidence-from absence and attendance to performance and development.
  • Working with stakeholders to improve processes, solve problems, and add value for our customers.
  • Getting involved in local community activities that help build EE's reputation as a brand that cares.
What you'll bring:
  • You know how to read the room-and the data. You spot trends, act fast, and build plans that deliver.
  • You're a natural coach and mentor, helping your team grow and succeed.
  • You make smart decisions by staying curious, asking questions, and thinking things through.
  • You lead with heart and purpose, always keeping our values and The EE Way front and centre.
Our leadership standardsLooking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

BT