I'm looking for a Housing Customer Service Officer to be the first point of contact for tenants and residents - helping with enquiries on repairs, rent, and tenancy matters, while ensuring every customer receives a timely, empathetic, and professional service.💬 I Am Hiring: Housing Customer Service Officer 💬📍 Location: West London💰 Salary: £18.00per hour LTD📋 Contract Type: 6-month contract, Full TimeAre you passionate about delivering exceptional customer service? Do you thrive on solving problems and making a positive difference in people's lives?I'm looking for a Housing Customer Service Officer to be the first point of contact for tenants and residents - helping with enquiries on repairs, rent, and tenancy matters, while ensuring every customer receives a timely, empathetic, and professional service.📁 What You'll Be Doing:✅ Acting as the first point of contact for housing enquiries via phone, email, and face-to-face✅ Logging and managing repair requests, keeping residents updated throughout✅ Supporting tenants with rent payments, balances, and income-related queries✅ Providing guidance on tenancy agreements, housing applications, and policies✅ Handling complaints with professionalism and empathy, ensuring fair resolution✅ Collaborating with Housing Officers, Maintenance Teams, and external contractors to deliver a seamless service🎯 What I'm Looking For:🔹 Experience in customer service (housing or public sector essential)🔹 Excellent communication and interpersonal skills🔹 Knowledge of housing services (repairs, rent, tenancy)🔹 Confident with IT systems and MS Office🔹 Organised, detail-focused, and able to work under pressure🔹 A true team player with a customer-first approach📅 Apply Now!If you're ready to join a dedicated housing provider and use your skills to support residents, I'd love to hear from you.📧 brooke.stebbings-kirby@oysterpartnership.com📱 07488887356☎️ 02077669069📅 Closing date for this role: 11th September 2025
