Housing & Neighbourhood Officer

The Guinness Partnership

  • London
  • Permanent
  • Full-time
  • 1 day ago
Job Category: Housing and Customer ServicesJob Description:We are expanding our team in London to provide a proactive and visible service to our residents. We have a new full-time opportunity available for a Housing & Neighbourhood Officer to cover our West London area.As a Housing & Neighbourhood Officer, you will provide a friendly housing management service to your residents. Reporting to the Housing & Neighbourhood Manager, you will be part of a dedicated team of Housing & Neighbourhood Officers across West London.This is a field-based role, and you will be required to travel around your patch.You will be the face of Guinness, and your key responsibility is to provide an accessible face-to-face service to both homeowner and rental residents. You will work in a mobile way, out in the area and meeting residents. You will work closely with Estate Services and other Guinness teams to get things done quickly and efficiently to achieve positive outcomes for both Guinness and our residents.What we're looking forWe are a customer-focused organisation, so we know that how we do things is just as important as what we do. You'll not only be an experienced housing professional, but you will also have great customer service skills and a willingness to go the extra mile to get the job done.Although a driver's licence and personal vehicle are not essential, they are considered preferred.You will also be able to demonstrate:
  • Excellent customer service delivery, demonstrating good communication and relationship-building skills.
  • The ability to plan and work effectively without high levels of supervision.
  • Ability to work 'on the go' using mobile technology.
  • Strong resource and time management, and the ability to prioritise, delivering value for money.
  • Experience of working in a climate of legislative and organisational change.
  • Proven problem-solving and decision-making skills.
  • Resilience and able to deal with challenging situations and deliver sustainable outcomes.
  • Experience in analysing data and concluding.
To find out more about the role and the essential requirements for the role, please review the role profile.If you would like to be part of our team, we would love to hear from you, create your application today! When you apply, please make sure you send us your personal statement alongside your CV outlining your skills, knowledge and experience with evidence of how these meet the essential criteria in the role profile.INDTGPTJTGPREEDTGPAbout Us:The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

The Guinness Partnership