Income Officer
- Abertillery, Blaenau Gwent
- Temporary
- Full-time
Location: Blaenau Gwent
Contract: 6 month temporary
Working Hours: 37 hours hybrid working available
Rate: £23hrResponsibilities of an Income Officer:
- Manage rent accounts and arrears, setting up affordable payment plans and ensuring timely rent collection.
- Support tenants with housing benefits, including Universal Credit and Discretionary Housing Payments, ensuring correct entitlements.
- Liaise with tenants and agencies to promote tenancy sustainment and prevent eviction through early intervention and support.
- Maintain accurate records and ensure compliance with legal, financial, and safeguarding policies.
- Previous experience being an Income Officer or a similar role within Housing, where you have deal with rent arrears and income based housing management responsibilities
- Knowledge of housing benefits and rent recovery process
- Strong communication and negotiation skills to engage effectively with tenants, colleagues, and external agencies.
- Experience using housing management systems and maintaining accurate financial and case records.
- Understanding of relevant legislation and policies, including safeguarding, GDPR, and pre-court protocols.